LATONYA PETTWAY

• Managed and oversee approximately 42 employees and skill trained with SOP for laboratory department.
• Implemented annual and new hire training for 15 incoming employees
• Assisted in Quarterly audits.
• Implemented training programs to improve staff performance and patient interaction standards.
• Performed UDS employee training certifications and annual approvals.
• Streamlined workflows to reduce turnaround times by 25% for patient sample processing.
• Oversaw daily operations to ensure efficient patient service delivery.

• Managed patient scheduling and appointment confirmations to enhance operational efficiency for 15 new hires.
• Developed training materials for new staff, promoting best practices in patient interactions and service delivery for 13 IOP locations.
• Facilitated patient check-in processes, ensuring compliance with health regulations and protocols.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.

• Efficiently, managed over 25 lab operations for multiple sites.
• Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
• Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
• Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.

Supervised 30 new team members on safety requirements.

• Worked independently and prioritized tasks manage lab operations at multiple sites.
• Recruited and developed 15 employees for laboratory department.
• Surpassed 89% production target with solid employee motivation and analytical problem-solving.
• Supervised and motivated new hires and floaters.
• Prepared facilities for operational audits and health agency inspections.
• Identified issues, analyzed information and provided solutions to problems.

• Determined donor suitability according to interview results, vital signs, and medical history.
• QNS 4.72% rank 56 out of 60 NDC Collections staff.
• Demonstrated excellent written and verbal communication skills.
• Worked independently and prioritized tasks to efficiently manage lab operations at multiple sites.
• Screened Positive Customer service 100%. Ranked 6 out of 60 NDC staff.

• Performed and documented test results, quality control, and maintenance procedures in Chemistry, Hematology, and UA/Micro department.
• Performed validation, maintenance, and QC on Vista, Sysmex, and Centaur for HIV screen, Mono, and RPR.
• Reduced error rates by 20% in testing procedures through careful attention to detail and adherence to established protocols.
• Specialized in conducting POCT tests with accuracy and precision.
• Improved laboratory efficiency by streamlining sample processing and reducing turnaround times by 45%.

• Performed routine maintenance and calibration of laboratory equipment to produce 100% accurate results. Performed POCT according to SOP.
• Operated the Sysmex and Hematology analyzers to obtain results for Physicians.
• Set up, maintained and verified sterility of lab equipment and tools.
• Used correct formulas and procedures to prepare solutions and reagents for testing needs.

• Performed drug screens and demonstrates skills necessary for processing lab cultures, venipuncture, capillary, and coagulation time techniques on neonatal, pediatric, adolescent, adult, and geriatric patients.
• Completed tasks and assignments on time and demonstrated leadership skills as a Site Lead. Lowered patient QNS rate by 30%.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.