Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Relford

Pickerington

Summary

Results-oriented professional with over 7 years of experience in phlebotomy and team leadership. Skilled in schedule management, problem resolution, and fostering collaboration across departments. Ready to leverage expertise to improve operational efficiency and enhance team performance.

Overview

18
18
years of professional experience

Work History

PSR III Group Lead

Quest Diagnostics
Columbus, OH
10.2024 - Current
  • Led cross-functional teams to enhance operational workflow and improve service delivery.
  • Implemented quality control measures to ensure compliance with industry standards and regulations.
  • Trained new staff on protocols, procedures, and safety practices to maintain high performance levels.
  • Streamlined reporting processes using data management systems for improved accuracy and efficiency.
  • Conducted regular team meetings to align objectives and address challenges.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Supported staff with developing professional skills and abilities, uplifting team performance.

TLA Phlebotomy Group Lead

OhioHealth
Columbus, OH
06.2019 - 10.2024
  • Streamlined communication processes between departments, fostering collaboration and reducing response times.
  • Monitored performance metrics to identify areas for improvement, driving continuous quality enhancement efforts.
  • Evaluated workflow processes and implemented changes that increased productivity while maintaining high-quality standards.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Team Lead

Mount Carmel West
Columbus, OH
09.2016 - 06.2019
  • Mentored junior phlebotomists, fostering a collaborative team environment and skill development.
  • Coordinated scheduling and workflow management, optimizing resource allocation across departments.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
  • Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
  • Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
  • Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
  • Organized daily work based on collection priority.

Phlebotomist

BioReference Laboratories
Columbus, OH
09.2008 - 09.2016
  • Collected blood samples efficiently while adhering to safety protocols and infection control standards.
  • Ensured accurate labeling and documentation of specimens for laboratory analysis.
  • Collaborated with healthcare professionals to coordinate patient care and streamline workflows.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Education

Phlebotomy

Stark State College
Canton, OH
12-2001

Skills

  • Verbal and written communication
  • Continuous improvement
  • Problem resolution
  • Teamwork and collaboration
  • Schedule coordination
  • Performance monitoring
  • Task prioritization
  • Schedule management
  • Documentation and reporting
  • Training and development

Timeline

PSR III Group Lead

Quest Diagnostics
10.2024 - Current

TLA Phlebotomy Group Lead

OhioHealth
06.2019 - 10.2024

Team Lead

Mount Carmel West
09.2016 - 06.2019

Phlebotomist

BioReference Laboratories
09.2008 - 09.2016

Phlebotomy

Stark State College