LaTonya Richardson
Southfield
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Server/Bartender
Honest John’s Restaurant
Detroit
11.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took food and drink orders accurately from guests.
- Delivered meals promptly while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area.
Front Desk Receptionist
Marriott
Rochester Hills
02.2022 - 11.2024
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed phone inquiries and directed calls to appropriate departments promptly.
- Assisted guests with check-in and check-out processes using hotel management system.
- Coordinated reservations and updated guest records accurately in the database.
- Addressed guest concerns and requests with professionalism and compassion.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Specimen Processor
RHB Laboratories
Highland Park
08.2015 - 08.2022
- Processed biological specimens using automated and manual techniques.
- Maintained accurate records of specimen handling and processing procedures.
- Collaborated with lab staff to ensure timely specimen analysis and reporting.
- Implemented safety protocols for handling hazardous materials in the lab environment.
- Assisted in inventory management of laboratory supplies and materials.
- Communicated effectively with healthcare providers regarding specimen collection requirements.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
Education
Rochester Adam’s High School
Rochester Hills, MichiganSkills
- Customer service
- Order accuracy
- Food safety
- Point of sale
- Reservation coordination
- Conflict resolution
References
References available upon request.
Timeline
Server/Bartender
Honest John’s Restaurant
11.2024 - Current
Front Desk Receptionist
Marriott
02.2022 - 11.2024
Specimen Processor
RHB Laboratories
08.2015 - 08.2022
Rochester Adam’s High School