Latonya Roberts
Valdosta,GA
Summary
Strategic Opening Shift Manager skilled at providing teams with the guidance and support to initiate service functions within deadline-driven environments. Committed to excellent customer service and employee training.
Hands-on leader with superior knowledge of organization and employee training functions. Commitment to proper implementation of policies, procedures, and regulations.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Highly skilled Opening Manager with background in store launches, staff training, and operational setup. Strengths include strategic planning, team leadership, and process implementation to ensure smooth store openings. Demonstrated ability to increase efficiency and improve workflow by applying effective management techniques. Proven track record of impact through seamless store inaugurations and positive customer experiences.
Overview
18
18
years of professional experience
Work History
Opening Manager
Bojangles' Restaurants
Valdosta, Georgia
01.2025 - Current
- Supervised cash register transactions to minimize errors or theft.
- Monitored progress by establishing plans, budgets and measuring results.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Scheduled maintenance tasks for equipment used throughout the store.
- Confirmed that all safety protocols were being followed during store hours.
General Manager
McDonald’s
Valdosta, Georgia
02.2023 - 01.2025
- Oversaw product development initiatives from concept through completion stages.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Popeye's Restaurants
Valdosta, Georgia
04.2018 - 10.2022
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
Assistant Manager
Hardee's Restaurant
Valdosta
02.2007 - 10.2017
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
High School Diploma -
Valdosta High School
Valdosta05-1992
Skills
- Scheduling and rostering
- Recruitment and hiring
- Employee retention
- Health and safety compliance
- Store layout
- Duty assignments
- Staff training and development
- Register balancing
- Scheduling expertise
- Payroll management
- Budgeting and financial management
- Customer service focus
- Surveillance systems
- Store organization
- Payment processing
- Employee motivation
- Performance evaluation
- Staff supervision
- Employee supervision
- Task delegation
- Register management
- Procedures implementation
- Customer service
- Facility opening
- POS operations
- Accident reduction
- Decision-making capacity
- Sales analysis
Timeline
Opening Manager
Bojangles' Restaurants
01.2025 - Current
General Manager
McDonald’s
02.2023 - 01.2025
Assistant Manager
Popeye's Restaurants
04.2018 - 10.2022
Assistant Manager
Hardee's Restaurant
02.2007 - 10.2017
High School Diploma -
Valdosta High School