Linda Feaster
Bossier City,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Opening Manager
McDonald's
Haughton, LA
12.2022 - 01.2026
- Streamlined opening procedures to ensure efficient restaurant operations.
- Trained and mentored new team members on service standards and food safety protocols.
- Managed inventory levels, optimizing supply orders to reduce waste and costs.
- Ensured compliance with health regulations, maintaining a safe environment for staff and customers.
- Developed staff schedules to maximize productivity during peak hours and minimize labor costs.
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
Customer Service Representative \ Cashier
Pizza Hut
Shreveport, LA
08.2022 - 12.2022
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately through point-of-sale system, ensuring timely delivery and quality service.
- Trained new staff on operational procedures and customer interaction protocols, fostering a collaborative environment.
- Collaborated with team members to streamline workflows, reducing order processing time and improving efficiency.
Valet Parking Attendant
Sam's Town Casino
Shreveport, LA
07.2016 - 03.2021
- Coordinated vehicle retrieval and storage to ensure timely service for guests.
- Monitored parking lot activities to maintain security and prevent unauthorized access.
- Assisted guests with luggage and provided information on casino amenities.
- Trained new attendants on operational procedures and customer service standards.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
Customer Service Representative
Teleperformance
Shreveport, LA
11.2011 - 01.2015
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Trained new staff on customer service protocols and system navigation.
- Collaborated with team members to enhance service delivery processes and efficiency.
- Implemented feedback mechanisms to identify areas for service improvement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05-2013
Skills
- Health and safety compliance
- Recruitment and hiring
- Scheduling and rostering
- Store layout
- Customer service
- Task delegation
- Employee supervision
- Register management
- POS operations
- Facility opening
Timeline
Opening Manager
McDonald's
12.2022 - 01.2026
Customer Service Representative \ Cashier
Pizza Hut
08.2022 - 12.2022
Valet Parking Attendant
Sam's Town Casino
07.2016 - 03.2021
Customer Service Representative
Teleperformance
11.2011 - 01.2015
High School Diploma -
Fair Park High School