Yahire Martinez
Anchorage
Summary
Dynamic professional with over six years of experience in restaurant management. Skilled in effective communication, problem solving, and compliance enforcement, ensuring smooth daily operations and high team performance. Results-driven Opening Manager with expertise in inventory management, staff training, and customer service. Committed to optimizing operations and enhancing guest satisfaction in a fast-paced environment. Results-driven Opening Manager recognized for high productivity and efficient task completion. Possess specialized skills in team leadership, operational planning, and customer service management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive work environment. Hands-on leader with superior knowledge of organization and employee training functions. Commitment to proper implementation of policies, procedures, and regulations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Opening Manager
Carls Jr Northern Lights
Anchorage
03.2020 - Current
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised staff to enhance team performance.
- Implemented company policies to maintain compliance and safety standards.
- Oversaw inventory management and stock replenishment processes.
- Coordinated staff schedules to optimize labor efficiency and coverage.
- Led customer service initiatives to improve guest satisfaction levels.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Processed payments from customers using POS systems efficiently.
- Organized promotional displays within the store to increase sales volume.
- Provided leadership and guidance to team members as needed.
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Supervised cash register transactions to minimize errors or theft.
- Verified accuracy of invoices before submitting them for payment.
- Confirmed that all safety protocols were being followed during store hours.
- Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
- Scheduled maintenance tasks for equipment used throughout the store.
- Handled incoming calls from customers regarding product inquiries or orders.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility daily and prepared areas for service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
West High School
Anchorage, AK05-2022
Skills
- Inventory management and POS systems
- Staff training and development
- Customer service excellence
- Compliance enforcement strategies
- Sales strategy formulation
- Merchandising principles
- Problem solving
- Effective communication
- Time management
- Health and safety compliance
- POS operations
- Task delegation
- Register management
- Store organization
- Payment processing
- Inventory tracking and management
- Multitasking
- Effective leader
- Staff management
- Business management
- POS systems
- Inventory management
- Labor optimization
Languages
Spanish
Full Professional
Tagalog
Elementary
References
References available upon request.
Timeline
Opening Manager
Carls Jr Northern Lights
03.2020 - Current
High School Diploma -
West High School