LaTonya Walden
Dearborn
Summary
Results-driven payment professional with significant experience in handling financial transactions and ensuring accuracy in payment processing. Proven ability to collaborate effectively within teams and adapt to changing demands, ensuring smooth operations and client satisfaction. Focused on leveraging communication and problem-solving skills to achieve reliable outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Payment Worker
State of Michigan
05.2022 - Current
- Determine applicants' eligibility for financial assistance programs
- Maintain ongoing cases
- Interview clients to obtain information necessary to make eligibility determinations
- Use an automated system to compute client budgets for shelter, personal needs, utilities, and special needs
- Provides budget breakdowns and explanations of benefits to clients
- Bolstered fraud prevention measures through diligent monitoring of suspicious activity within the payment system environment.
- Safeguarded company assets through meticulous tracking of payment discrepancies and swift resolution of identified issues.
- Established strong relationships with clients, assisting them with any queries or concerns related to their accounts.
- Assessed family needs and supplied information and referrals to help meet needs.
Clerk VI
Wayne County Probate Court
11.2020 - 04.2022
- Create and sign certified copies of a Letter of Authority
- Create and sign orders appointing Attorney
- Create MI orders with the Judge's computer-generated signature based on the Judge’s Adjudication and the original signature on the Disposition Sheets
- Adjudicate Applications for Informal Probate, Petitions and Orders for Assignment, Applications to Reopen Estate, Appointment of Successor, and Petitions and Orders to Open Safe Deposit Box
- Approve bonds of fiduciary
Clerk III
Third Judicial Court
01.2019 - 11.2020
- Retrieves, opens, distributes, and processes correspondence and files
- Type routine and standardized forms and correspondence
- Screens phone calls and visitors, forwards call and takes messages, greets visitors, and provides information to employees and the public
- Retrieved and processes file, records and other legal documents following established procedures
- Opens and Initiates cases and handles IV-D Cases
- Performs basic word processing functions, including proofreading, and checking work for accuracy
- Interview clients by phone
- Input data using a computer and monitor case status
Education
Doctorate of Human Services - Health And Human Services
Walden University
Minneapolis, MN05-2026
Master Degree - Criminal Justice
Capella University
Minneapolis, MN03-2018
Bachelor of Arts - Criminal Justice
Ferris State University
Big Rapids, MI05-2016
Associate of Science - Criminal Science
Wayne County Community College
Detroit05-2014
Skills
- Transaction monitoring
- Customer Service
- Payment reconciliation
- Confidentiality
- Case Management
- Recordkeeping and data input
Timeline
Assistant Payment Worker
State of Michigan
05.2022 - Current
Clerk VI
Wayne County Probate Court
11.2020 - 04.2022
Clerk III
Third Judicial Court
01.2019 - 11.2020
Doctorate of Human Services - Health And Human Services
Walden University
Master Degree - Criminal Justice
Capella University
Bachelor of Arts - Criminal Justice
Ferris State University
Associate of Science - Criminal Science
Wayne County Community College
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