Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Joy Scrimshire

Treasury Payment Analyst
Springfield,MO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Treasury Payment AnalystTreasury Technician Data Entry ClerkIntake SpecialistCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Springfield, MO
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionPaid sick leaveHealthcare benefits

Summary

Detail-oriented Treasury Payment Analyst at O'Reilly Auto Parts with 4+ years of experience managing high-volume ACH transfers, cash management, credit/debit card returns/reversals and account reconciliation for 7,000+ stores. Efficient, well-organized, service-oriented and supportive team player. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

29
29
years of professional experience

Work History

Treasury Payment Analyst

O'Reilly Auto Parts
Springfield, MO
12.2024 - Current
  • Analyze payment transactions to ensure accuracy and compliance with company policies.
  • Research, identify and correct discrepancies in all credit/debit card accounts.
  • Collaborate with cross-functional teams to streamline payment workflows and reduce processing times.
  • Conduct regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
  • Reduce errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
  • Reconciliation of cash accounts for over 1200 stores in Cadency Software
  • Credit/Debit Card fraud reversals
  • Dispute/Chargeback management
  • Process payment on account refunds and sales tax refunds to comply with regulatory requirements.

Treasury Technician

O'Reilly Auto Parts
Springfield, MO
11.2022 - 12.2024
  • Reviewed, matched and created correcting entries for unmatched deposits.
  • Researched significant variances and missing deposits.
  • Identified & communicated suspicious activity to supervisor and Loss Prevention department.
  • Reviewed, matched and created correcting entries in reconciliation software for unmatched transactions.
  • Responded to store and customer credit card inquiries, retrievals and chargebacks.
  • Handled miscellaneous phone calls from customers and operations personnel.
  • Assisted with credit card issues involving customers, stores, credit card companies, and credit card setup and reporting.

Assistant Manager

O'Reilly Auto Parts
Rogers, AR
07.2022 - 11.2022
  • Lead the store team members in providing excellent customer service to retail and professional customers.
  • Worked with the store manager to ensure the retail sales counter was adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
  • Assisted in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
  • Ensured all buy online/ship to store, hub and store to store transfers, and DC add orders were processed in a timely manner and customers were contacted upon shipment arrivals as needed.
  • Utilized electronic outside purchase order ledger to ensure special orders and outside purchases were handled efficiently and according to procedure.
  • Ensured retail customer returns and exchanges were processed in an efficient and friendly manner, refunds were issued accurately using the correct payment methods, and returned merchandise was processed or staged in the returns area correctly.
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
  • Ensured that Zipline messages were communicated, and Image Maker and merchandising tasks were delegated and completed as assigned.
  • Performed all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
  • Assisted the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Merchandiser

O'Reilly Auto Parts
01.2022 - 07.2022
  • Followed and promoted all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
  • Promptly greeted retail/walk-in customers in a friendly, courteous manner and assisted them in their selection of merchandise.
  • Assisted managers and/or installer service specialists in serving the professional customers as needed and directed.
  • Provided excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
  • Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
  • Processed exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
  • Addressed and resolved customer complaints in a friendly manner.
  • Assisted with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
  • Performed various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assisted with monthly stock adjustments, inventory cycle counts, etc.
  • Operated brake lathe and other store test equipment after corresponding training was completed and company requirements were met.
  • Performed various in-store services for customers - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)

Delivery Specialist

O'Reilly Auto Parts
07.2021 - 01.2022
  • Operated company vehicles to deliver parts and products to customers in a safe and efficient manner.
  • Ability to use delivery fleet management hand-held devices to process deliveries, capturing customer signatures, updating vehicle mileage and completing daily vehicle inspection.
  • Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
  • Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
  • Picked up customer returns, i.e., new, warranty, cores, etc. and filled out driver return slip.
  • Communicated any problems or special needs from customers to store management.
  • Reported vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
  • Ensured fuel tank was filled and vehicle was locked and secured at end of day's business.

Driver/Shift Manager

Papa John's Pizza
05.2008 - 09.2015
  • Delivered pizzas efficiently while adhering to traffic and safety regulations.
  • Provided exceptional customer service, ensuring satisfaction with each order.
  • Navigated routes effectively to optimize delivery times and minimize delays.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Assisted in training new drivers on delivery procedures and best practices.
  • Addressed customer concerns promptly, enhancing overall service experience.
  • Drove up to 100 miles daily using personal vehicle to deliver fresh, hot food.
  • Assisted with food preparation for makeline and walk-in for up to 7 days of inventory.
  • Ensured all product displays met company specifications regarding placement, date codes and pricing.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Resolved customer complaints and adjusted orders.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Managed and mentored up to 10 staff members.
  • Documented receipts, employee hours and inventory movements. ·

Sales Assistant

Holt, Rinehart & Winston
12.2002 - 08.2004
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Supported administrative needs of more than 6 Sales Representatives and their Sales Managers.
  • Supported customer service goals and enhance relations through friendly, knowledgeable and positive communication.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals. ·
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.

Financial Aid Assistant

Baylor University
08.2000 - 11.2002
  • Maintained and updated financial databases.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Processed Texas Grant and Work Study applications.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Proofread and typed correspondence for business leaders.
  • Direct all inbound calls in phone queues to improve call flow 100 %.
  • Facilitated communication through effective management of incoming correspondence, including phone calls and emails.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Supported clerical needs of more than 8 Financial Aid Counselors, including taking messages, scanning documents and routing business correspondence.

Registrar Assistant

Southwest Baptist University
08.1997 - 06.1999
  • Assisted with student registration processes, ensuring compliance with institutional policies and procedures.
  • Maintained accurate student records in administrative systems, enhancing data integrity and accessibility.
  • Answered 50+ daily phone calls on multi-line phone system and transferred calls to appropriate Registrar, Admissions and Financial Aid representative.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Managed new files and retrieval requests quickly, which improved filing process and accuracy.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Education

No Degree - Computer And Information Systems

College of The Sequoias
Visalia, CA

High School Diploma -

Christian Schools of Springfield
Springfield, MO
05-1990

Skills

  • Electronic payments
  • Microsoft Excel
  • Cash management
  • Transaction monitoring
  • Credit card processing
  • Dispute resolution
  • Chargeback handling
  • ACH transactions
  • Teamwork and collaboration
  • Organization skills
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Journal entries
  • Excellent communication
  • Bank reconciliation
  • Adaptability and flexibility
  • Proactive and Self-motivated
  • Microsoft office
  • Data entry

Transaction Monitoring and Research

Type 65 wpm

10-key 12,000 sph

Credit card processing

Dispute/chargeback handling

ACH transactions

Proficient with spreadsheet and word processing software

Ability to perform queries and write journal entries to general ledger

Excellent math skills

Attention to detail and accuracy

Organizational skills and ability to work with no supervision

Bank reconciliation

Excellent communication

Multitasking Abilities

Timeline

Treasury Payment Analyst

O'Reilly Auto Parts
12.2024 - Current

Treasury Technician

O'Reilly Auto Parts
11.2022 - 12.2024

Assistant Manager

O'Reilly Auto Parts
07.2022 - 11.2022

Merchandiser

O'Reilly Auto Parts
01.2022 - 07.2022

Delivery Specialist

O'Reilly Auto Parts
07.2021 - 01.2022

Driver/Shift Manager

Papa John's Pizza
05.2008 - 09.2015

Sales Assistant

Holt, Rinehart & Winston
12.2002 - 08.2004

Financial Aid Assistant

Baylor University
08.2000 - 11.2002

Registrar Assistant

Southwest Baptist University
08.1997 - 06.1999

No Degree - Computer And Information Systems

College of The Sequoias

High School Diploma -

Christian Schools of Springfield

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Joy ScrimshireTreasury Payment Analyst