Ariel C. Saunders
Richmond,VA
Summary
Payment Investigator with a strong ability to communicate effectively and build collaborative relationships. Demonstrated track record of achieving goals through teamwork. Expertise in navigating complex payment systems and efficiently identifying discrepancies. Keen attention to detail and commitment to accuracy. Consistently delivers accurate and timely resolutions for payment-related issues using investigative and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Payment Analyst
Capital One
10.2022 - Current
- Oversee anomalies in financial transactions.
- Rectify errors requiring removal of charges from credit card accounts.
- Administer revisions for fees and interest credits.
- Developed balancing and settlement procedures in compliance with Automated Clearing House regulations.
- Conduct thorough investigations for daily Automated Clearing House requests from both internal as well as external partners.
Senior Fraud Investigator
Capital One
09.2019 - 10.2022
- Examined incoming customer documentation for account verification.
- Ensured clear communication among team members, leadership and patrons.
- Mitigated possible risk incidents.
- Vigilantly tracked transactions for potential fraudulent behavior.
- Utilized best judgment in decision-making to achieve optimal outcomes.
- Streamlined procedures for department efficiency.
Residential Specialist I
Bon Air Juvenile Correctional Center
11.2018 - 08.2019
- Implemented precautionary measures.
- Conducted regular security assessments of facility.
- Administered comprehensive behavior control measures.
- Facilitated better engagement through positive behavioral initiatives.
Customer Service Rep II
Geico
01.2017 - 11.2018
- Leveraged account information to enhance customer service quality.
- Handled queries regarding bills.
- Implemented strategic alterations in company guidelines.
- Recommended measures to advance policy frameworks.
Education
B.A. - Criminal Justice
Virginia Union University
Richmond, VA05.2022
Skills
- Electronic payments
- Microsoft Excel
- Cash management
- Transaction monitoring
- Dispute resolution
- Management accounting
- Anti-money laundering
- Data analytics
- Internal controls
- Oracle financials
- Wire transfers
- Banking operations
Personal Information
Title: Payment Investigator
Timeline
Payment Analyst
Capital One
10.2022 - Current
Senior Fraud Investigator
Capital One
09.2019 - 10.2022
Residential Specialist I
Bon Air Juvenile Correctional Center
11.2018 - 08.2019
Customer Service Rep II
Geico
01.2017 - 11.2018
B.A. - Criminal Justice
Virginia Union University
Similar Profiles
Lydia IkechiLydia Ikechi
Risk Operations Senior Coordinator at Capital OneRisk Operations Senior Coordinator at Capital One
Rithvik Reddy PinnintiRithvik Reddy Pinninti
Software Engineer - Data at Capital OneSoftware Engineer - Data at Capital One
Arielle ComancheArielle Comanche
Customer Service Representative - Bank Voice at Capital OneCustomer Service Representative - Bank Voice at Capital One