Elizabeth Campan
West Harrison,NY
Summary
Detailed-oriented team player with strong ability to handle multiple projects simultaneously with high degree of accuracy. Excelled in reducing fraudulent transactions and errors through meticulous transaction monitoring and data analysis. Demonstrated exceptional organizational skills and adaptability, cross-training employees and developing training materials, boosting team agility and performance.
Overview
8
8
years of professional experience
Work History
Payment Analyst
Amalgamated Life Insurance
03.2018 - 03.2021
- Mitigated risk of fraudulent transactions through diligent monitoring of suspicious account activity and prompt escalation to appropriate parties.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Cross-trained existing employees to maximize team agility and performance.
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Developed training materials and facilitated knowledge sharing sessions for new team members, increasing their proficiency in handling complex payment situations.
Correspondence Specialist
Amalgamated Life Insurance
03.2015 - 03.2018
- Reduced response time to inquiries by prioritizing emails, letters, and phone calls from customers, stakeholders, or colleagues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry Clerk
Amalgamated Life Insurance
04.2013 - 03.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Mother Cabrini Catholic High School
Manhattan, NY06.2010
Skills
- Electronic Payments
- Microsoft Excel
- Cash Management
- Transaction monitoring
- Dispute Resolution
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Adaptability and Flexibility
Timeline
Payment Analyst
Amalgamated Life Insurance
03.2018 - 03.2021
Correspondence Specialist
Amalgamated Life Insurance
03.2015 - 03.2018
Data Entry Clerk
Amalgamated Life Insurance
04.2013 - 03.2015
High School Diploma -
Mother Cabrini Catholic High School
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