LATONYA WILLIAMS
PRAIRIEVILLE
Summary
Professional communicator with demonstrated expertise in customer interactions and problem-solving. Adept at managing high volumes of calls, ensuring customer satisfaction, and providing clear, concise information. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Key skills include active listening, conflict resolution, and efficient time management. Employers can rely on results-driven approach and strong commitment to excellence.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Wal-Mart Spark Delivery
Prairieville, LA
04.2024 - Current
- Ensured timely and accurate delivery of goods to various locations.
- Resolved delivery issues promptly, ensuring customer satisfaction and retention.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Teacher
East Baton Rouge Parish School System
Baton Rouge, LA
08.2014 - 11.2024
- Fostered a nurturing classroom environment, enhancing children's social skills and boosting their confidence in learning.
- Implemented engaging lesson plans, leading to noticeable improvements in student participation and enthusiasm for learning.
- Coordinated with parents and staff to support individual student needs, resulting in tailored learning experiences and enhanced student outcomes.
- Developed creative activities that integrated play with educational objectives, achieving marked gains in cognitive and motor skills development.
- Monitored student progress through regular assessments, adapting teaching methods to improve learning outcomes.
- Organized extracurricular activities that promoted physical development and social interaction among children.
Assistant Manager
Security Finance
Ville Platte
06.2006 - 06.2014
- Assisted in managing daily operations, leading to improved team efficiency and enhanced customer service.
- Streamlined financial reporting processes, resulting in timely data delivery and better-informed decision-making.
- Fostered a supportive environment for team development, enhancing employee engagement and retention rates.
- Maintained accurate records of transactions, ensuring compliance with regulations and minimizing discrepancies.
- Developed training modules for staff, enhancing skill sets and fostering a culture of continuous improvement within the team.
- Led daily operations to boost team productivity, achieving noticeable gains in customer satisfaction through effective service delivery.
Education
Diploma -
Ville Platte High School
Ville Platte, LA05.2003
Bachelor's Degree - Early Childhood Education
Ashford University
05.2015
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
LANGUAGES
English (Native)
Timeline
Delivery Driver
Wal-Mart Spark Delivery
04.2024 - Current
Teacher
East Baton Rouge Parish School System
08.2014 - 11.2024
Assistant Manager
Security Finance
06.2006 - 06.2014
Bachelor's Degree - Early Childhood Education
Ashford University
Diploma -
Ville Platte High School