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LaTora Franklin
Front Desk Office
Hewitt,TX
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Biller
RDI Marketing
Waco, TX
12.2023 - Current
- Processed medical claims efficiently, ensuring accurate billing and compliance with regulations.
- Audited patient accounts to identify discrepancies and resolve billing issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for claim submissions.
- Trained new staff on billing procedures and software systems, enhancing team performance.
Director
Aspiring Future Leader Academy
Hewitt, TX
11.2021 - 11.2023
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Directed staff and managed annual capital budget.
- Analyzed program outcomes to drive continuous improvement in leadership training.
- Oversaw budget allocations and resource management to optimize operational efficiency.
- Developed comprehensive training materials for emerging leaders within the academy.
Behavior Specialist
Connally Isd
Waco, TX
08.2021 - 11.2021
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Partnered with administrative leadership to improve discipline practices based on data findings.
Teacher
EOAC
Waco, TX
09.2019 - 08.2021
- Helped students build learning and study skills to achieve educational goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Monitored student progress using exams and assignments to check for thorough understanding.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Director
Jumpstart Early Childcare
03.2016 - 09.2019
- Reviewed completed work to verify consistency, quality and conformance to creative plans.
- Oriented, trained, and directed staff to achieve objectives.
- Planned and implemented strategies to increase funding through various approaches.
- Created company's mission and vision statements to motivate employees.
- Recruited, hired and trained employees on operations and performance expectations
- Recruited, hired and trained employees on operations and performance expectations
- Recruited, hired and trained employees on operations and performance expectations.
Lead Teacher
Kidz N Action
07.2010 - 02.2016
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Worked with teachers to design interactive lessons and increase student success.
- Organized activities to promote physical, mental and social development of each child
- Organized activities to promote physical, mental and social development of each child.
Lead Teacher
Central Faith
07.2008 - 07.2010
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Involved parents in student learning to increase family interaction and student support.
- Communicated objectives for lessons, units and projects to students and parents.
Front Desk Receptionist
Kool Smiles Dental
Bellmead, TX
02.2006 - 06.2008
- Maintained safe, educational environment for students during learning and free play time.
- Promoted calm, disciplined classroom setting for successful learning.
- Implemented lesson plans for students with varying learning styles.
- Led instruction for small groups of children.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained accurate records of visitor logs and correspondence for effective tracking.
- Trained and mentored new reception staff on procedures and company policies.
Lead Manager
McDonald's Restaurant
Waco Tx
07.2003 - 01.2006
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Managed overstocking, restocking and inventory control procedures during morning shift.
Education
Associate of Applied Science -
McLennan Community College
Waco, TX05.2014
High School Diploma -
University High
Waco Tx05.2002
Skills
- Behavioral/cognitive skills development
- Creative lesson plan development
- Parent/teacher conferences
- Discovery education familiarity
- School improvement committee
- Curriculum development
- Excellent classroom management
- Hiring and Retention
Certification
- Licensed Child Care Director Credential - 5 years
- BSL/CPR CERTIFICATION
- Food Handlers Card
Timeline
Medical Biller
RDI Marketing
12.2023 - Current
Director
Aspiring Future Leader Academy
11.2021 - 11.2023
Behavior Specialist
Connally Isd
08.2021 - 11.2021
Teacher
EOAC
09.2019 - 08.2021
Director
Jumpstart Early Childcare
03.2016 - 09.2019
Lead Teacher
Kidz N Action
07.2010 - 02.2016
Lead Teacher
Central Faith
07.2008 - 07.2010
Front Desk Receptionist
Kool Smiles Dental
02.2006 - 06.2008
Lead Manager
McDonald's Restaurant
07.2003 - 01.2006
Associate of Applied Science -
McLennan Community College
High School Diploma -
University High