LaToria R. Freeman
Midlothian,V.A.
Summary
Leveraged strong customer service frameworks to ensure high-quality support and satisfaction.
Managed project timelines to ensure timely completion of deliverables.
Overview
20
20
years of professional experience
Work History
Cashier/Crew Trainer
MCDONALDS
04.2006 - 09.2016
- Executed food and beverage order processing and payment collection from customers.
- Facilitated prompt service of orders to customers at window counter and tables.
- Maintained cleanliness and organization of work station to enhance efficiency.
Retail
TJ MAXX
09.2016 - 01.2018
- Processed employee checks accurately and efficiently. Assisted in maintaining payroll records. Supported team in resolving payroll discrepancies.
- Facilitated merchandise return and exchange processes to enhance customer satisfaction.
- Welcomed customers upon entry to enhance their shopping experience.
Cashier/Decorating Apprentice
PUBLIX
01.2018 - 02.2023
- Processed cake orders efficiently to meet customer requests. Assisted in preparing and assembling cake orders for delivery. Supported team in maintaining inventory of cake supplies.
- Managed incoming phone calls to ensure efficient communication and customer service.
- Welcomed customers and provided exceptional service to enhance their experience.
Senior Office Assistant
Chesterfield County Schools
Midlothian, VA
02.2023 - Current
- Oversaw incoming call operations, ensuring efficiency and professionalism in customer interactions.
- Facilitated guest arrivals by providing a warm and professional welcome.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Oversaw receipt and verification processes for incoming packages.
- Led project initiatives from conception to completion, ensuring alignment with organizational goals.
- Managed attendance tracking and reporting processes to ensure accurate records.
- Collaborated with administrative teams to drive project initiatives.
- Oversaw email correspondence to ensure timely communication and response.
Education
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EMPIRE BEAUTY SCHOOL
Midlothian, v.a.04-2013
High School - undefined
Manchester High School
Chesterfield, v.a.06-2006
Skills
Collaborated effectively with team members to achieve project goals
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted in generating innovative ideas for projects Supported team brainstorming sessions to enhance creative output Contributed to the development of engaging content for marketing initiatives
Timeline
Senior Office Assistant
Chesterfield County Schools
02.2023 - Current
Cashier/Decorating Apprentice
PUBLIX
01.2018 - 02.2023
Retail
TJ MAXX
09.2016 - 01.2018
Cashier/Crew Trainer
MCDONALDS
04.2006 - 09.2016
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EMPIRE BEAUTY SCHOOL
High School - undefined
Manchester High School