Tonya Cass
Las Vegas,NV
Summary
Professional and enthusiastic food server and Manager with over 10 years of experience delivering first-class service to dining patrons in busy restaurants at banquets. Upbeat energy, confidence and poise have earned praise from employers and customers alike, along with my ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments. Along with shi scheduling, daily money deposits and closing of bank, restaurant wine ordering and handling customer complaints, and setting up catering information.
Overview
17
17
years of professional experience
Work History
Bartender
Dottys
Las Vegas, NV, USA
11.2022 - 10.2026
- Crafted and served a diverse range of cocktails to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Trained and mentored new staff on bartending techniques and customer service standards.
- Developed innovative drink specials, increasing customer engagement and sales.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Assisted customers with inquiries, ensuring a positive gaming experience and prompt service.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
Manager/ Lead Server
Trupianos Italian Bistro
Fallbrook, California, USA
10.2013 - 07.2022
- Recorded food and drink orders and served customer requests to the highest standards.
- Maintained full product knowledge of menu and specials.
- Made suggestions to customers based on preferences.
- Committed member with other restaurant professionals to ensure customer satisfaction.
- Always mindful of sanitation and safety considerations when handling food.
- Shi Scheduling
- Wine and Beer ordering weekly
- Catering scheduling and delivery/setup
- Closing and bank deposits
- POS knowledgeable
- Handling customer complaints
- High volume take out
Server
Fallbrook Cafe
Fallbrook, California, USA
03.2010 - 07.2014
- Efficient and effective customer service contributed to improved rates of return business.
- Passed food orders through to kitchen staff clearly and quickly.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
- Helped managers train new serving staff.
Education
High School Diploma -
Clark High School
Las Vegas, NV1990
Skills
Assisted teams in identifying solutions to challenges Supported problem-solving initiatives to enhance operational efficiency Contributed to critical thinking exercises to improve decision-making processes
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
Demonstrated proficiency in managing multiple tasks simultaneously
Demonstrated rapid acquisition of new skills and knowledge in diverse environments
Leveraged advanced computer skills to enhance operational efficiency
Demonstrated resilience and effectiveness in high-pressure environments
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Collaborated effectively with team members to achieve project goals
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Implemented rigorous food safety practices to ensure compliance with health regulations
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Exhibited a welcoming and approachable demeanor in all interactions
Timeline
Bartender
Dottys
11.2022 - 10.2026
Manager/ Lead Server
Trupianos Italian Bistro
10.2013 - 07.2022
Server
Fallbrook Cafe
03.2010 - 07.2014
High School Diploma -
Clark High School