LaTorray Andrews II
Houston,TX
Summary
Ambitious manager with solid history of success in Chick-fil-A operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 6 years of related experience and pursuing new professional challenges with room for advancement at The company. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager
LaTorrayChic-Fil-A
Houston, TX
01.2016 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted quality, timely performance feedback and performance appraisals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Met with each associate to establish realistic monthly sales goals.
Education
High School Diploma -
Alief Taylor High School
Houston, TXSome College (No Degree) -
Houston Community College
Houston, TXSkills
- Interpersonal Relations
- Calm Under Pressure
- Goal Setting
- Customer Relationship Management
- Recruitment and Hiring
- Sales Techniques
- Key Accounts and Territory Management
- Work Planning and Prioritization
- Teamwork and Collaboration
- Business Development
- Customer Service
- Complex Problem Solving
- Time Management
- Professional and Courteous
- Team Building
- Business Analysis and Reporting
- Strategic Planning
- Employee Coaching and Motivation
- Documentation and Reporting
- Problem Resolution
- Issue and Conflict Resolution
- Good Judgment
- Verbal and Written Communication
Timeline
Manager
LaTorrayChic-Fil-A
01.2016 - Current
High School Diploma -
Alief Taylor High School
Some College (No Degree) -
Houston Community College