LaTorray Andrews II
Houston,TX
Summary
Ambitious manager with solid history of success in Chick-fil-A operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 6 years of related experience and pursuing new professional challenges with room for advancement at The company. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Evoqua Water Technologies
Houston, TX
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Manager
LaTorrayChic-Fil-A
Houston, TX
01.2016 - 10.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Conducted quality, timely performance feedback and performance appraisals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Education
High School Diploma -
Alief Taylor High School
Houston, TXSome College (No Degree) -
Houston Community College
Houston, TXSkills
- Interpersonal Relations
- Calm Under Pressure
- Customer Relationship Management
- Recruitment and Hiring
- Sales Techniques
- Teamwork and Collaboration
- Business Development
- Complex Problem Solving
- Time Management
- Professional and Courteous
- Team Building
- Business Analysis and Reporting
- Strategic Planning
- Documentation and Reporting
- Problem Resolution
- Issue and Conflict Resolution
- Verbal and Written Communication
Timeline
Customer Service Representative
Evoqua Water Technologies
10.2022 - Current
Manager
LaTorrayChic-Fil-A
01.2016 - 10.2022
High School Diploma -
Alief Taylor High School
Some College (No Degree) -
Houston Community College