Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
CustomerServiceRepresentative

Toby English

Customer Representative
Salem,OR

Summary

Talented Campaign manager familiar with contract negotiation, legal requirements and operations management. Detail-oriented and resourceful administrator. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

United Healthcare
Salem, OR
02.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.

Campaign Manager

CADC
Salem, OR
10.2021 - 01.2022
  • Networked among donors and fundraised to generate money for campaign.
  • Developed policy positions and wrote public statements outlining stances.
  • Planned and executed events with public and private donors.
  • Built political coalitions to enhance message.

Delivery Driver

Amazon
Salem, OR
03.2021 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Warehouse Associate

Target
Salem, OR
06.2020 - 03.2021
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Warehouse Associate

Doc Martens
Portland, OR
05.2019 - 06.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Front Desk Receptionist

Planet Fitness
Portland, OR
10.2018 - 05.2019
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Education

Full-Stack engineering Certification -

Bottega University
06.2021 - 09.2021

Associate of Science - General Science

Portland Community College
Portland, OR
01.2018 - 08.2020

Skills

Customer engagement

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Hobbies

Love to keep up with the chess players around the world, and play chess.

Basketball and sports are my passions, love to play and watch on free time.


Timeline

Customer Service Representative

United Healthcare
02.2022 - Current

Campaign Manager

CADC
10.2021 - 01.2022

Full-Stack engineering Certification -

Bottega University
06.2021 - 09.2021

Delivery Driver

Amazon
03.2021 - 10.2021

Warehouse Associate

Target
06.2020 - 03.2021

Warehouse Associate

Doc Martens
05.2019 - 06.2020

Front Desk Receptionist

Planet Fitness
10.2018 - 05.2019

Associate of Science - General Science

Portland Community College
01.2018 - 08.2020

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