LaTorya Graham
Savannah,GA
Summary
Results-driven banker skilled in customer service, cash handling, and cross-selling. Proven ability to streamline operations and enhance customer experiences, ensuring accuracy and compliance in all transactions.
Overview
22
22
years of professional experience
Work History
Banker
MCI Telecommunications
Savannah, GA
01.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in managing accounts, providing tailored financial solutions to meet their needs.
- Maintained up-to-date knowledge of banking products and services to enhance customer interactions.
- Collaborated with team members to streamline operations, improving service delivery times.
Account Solutions Representative
Credit Acceptance
Savannah, GA
01.2004 - 01.2024
- Facilitated customer interactions to ensure positive experiences and address inquiries effectively.
- Analyzed customer feedback to identify trends and enhance service delivery processes.
- Coordinated communication between departments to streamline operations and improve response times.
- Developed training materials for new representatives, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced turnaround times for customer requests significantly.
Education
Bachelor of Science - Criminal Justice
Savannah State University
Savannah, GA01-2015
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Cross-selling expertise
- Goal planning
- Consumer banking
Timeline
Banker
MCI Telecommunications
01.2024 - Current
Account Solutions Representative
Credit Acceptance
01.2004 - 01.2024
Bachelor of Science - Criminal Justice
Savannah State University