Latosca Stanton
Calumet Park,IL
Summary
Results-oriented Customer Service Professional with extensive experience in office management, business administration, customer service, billing, and relationship management. Outstanding reputation for maintaining customer service standards and excellent customer feedback. Skilled planner with the ability to analyze client needs and achieve objectives. Recognized for outstanding discipline, leadership, and going the "extra mile" to meet departmental and company goals. Dedicated Court Liaison with experience in case management for criminal, civil and electronic monitoring from initial filing to final disposition and investigations of participants . Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Electronic Monitoring /Court Liaison
Cook County Sheriff Department
Chicago, IL
01.2024 - Current
- Provided administrative support to the court staff, including answering phones and responding to inquiries.
- Maintained communication with court personnel regarding court proceedings and case updates.
- Assisted with scheduling hearings and other events for the courts.
- Prepared legal documents for filing in accordance with applicable laws and regulations.
- Organized documents for submission to the court, ensuring accuracy of all information provided.
- Managed the document production process by preparing exhibits, motions, orders, pleadings.
- Assisted attorneys in researching legal issues pertaining to their cases.
- Conducted research on various legal topics related to pending cases before the court.
- Generated reports detailing case status and progress for review by court personnel.
- Drafted correspondence related to court matters and ensured timely delivery of such letters and documents.
- Communicated effectively with clients regarding upcoming hearings or changes in their cases.
- Reviewed transcripts from prior hearings or depositions as necessary for use at trial or hearing.
- Analyzed financial data to develop and implement cost-saving strategies for the electronics department.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Documented all technical processes related to monitoring systems and updated them as needed.
- Analyzed log files from servers and applications to detect potential security threats or anomalies.
- Generated reports on system utilization, resource usage, and other metrics as required by management.
- Collaborated with IT staff to resolve any technical issues that arose during monitoring process.
- Tracked progress of ongoing projects related to monitoring systems development.
- Developed contingency plans in case of emergency situations involving monitored systems.
- Performed electronic monitoring and undercover surveillance to assess .
- Monitored television use and limited time spent on electronic devices.
- Assisted with preparation of documents related to safety monitoring such as SAE reconciliation reports.
Assistant Dean of Students
Excel Academy Englewood
Chicago, IL
01.2016 - Current
- Assists in carrying out the school’s academic and behavior programs
- Responds to the challenges presented by today’s diverse student population and assist in finding programs to build character
- Provides proactive leadership to engage all stakeholders in the delivery of programs and services to support the students’ academic achievement, personal and social development
- Works cooperatively with the principal, counselor, nurse, staff, and parents towards a positive school climate.
New Business Account Coordinator
Blue Cross Blue Shield
Chicago, IL
01.2015 - 01.2016
- Reviewed information and obtained missing information from General Agents or Sales Reps
- Ensured new group submissions complied with mandated requirements set at state and federal levels
- Educated Brokers and Sales staff on new business requirements
- Complied with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program policies
- Reviewed ACA applications for underwriting requirements for cases with 1-50 lives.
Application Specialist
Chicago Public Schools
Chicago, IL
01.2014 - 01.2015
- Served as point contact for computer hardware/software issues; created help desk ticket system, which identified and prioritized Interviewed parents and enrolled students after verifying parents' income
- Assisted teachers with implementation of strategies
- Worked with school guidance counselors and/or administration to incorporate Collaborative Problem Solving techniques
- Worked to develop positive intervention strategies with students
- Provided sensory strategies to students under the direction of the Occupational Therapist
- Acted as liaison between students experiencing difficulty navigating social situations
- Participated in safety care training
- Assisted staff in de-escalation strategies
- Provided customer support (American Bar Association, Allen Brothers, Greyhound).
Education
Bachelor of Science - Criminal Justice
Devry University
Chicago, IL01.2014
Skills
- Customer Service
- Problem Resolution
- Office Management
- Researching/Analyzing Information
- Sales Management Support
- Prioritizing Time/Projects
- Collections
- Invoicing
- Client Relations
- Invoice Discrepancies
- Assessing Client Needs
- Staff Training/Development
- Processing Orders
- Shipping/Delivery
- Accounts Administration
- Spreadsheets/Reports
- Desktop: MS Office (Word, Works, Publisher, PowerPoint, Excel, Outlook)
- Order Management System: SAP
- Legal knowledge
- Policy understanding
- Legal Terminology
- File Management
- Investigative skills
- Court Procedures
- Legal Documentation
- Court reporting
- Leads/ Clear/CComs
- Criminal Justice Advocate
Technical Skills
MS Office (Word, Works, Publisher, PowerPoint, Excel, Outlook)
Certification
- Para Professional and Substitute Teacher
Timeline
Electronic Monitoring /Court Liaison
Cook County Sheriff Department
01.2024 - Current
Assistant Dean of Students
Excel Academy Englewood
01.2016 - Current
New Business Account Coordinator
Blue Cross Blue Shield
01.2015 - 01.2016
Application Specialist
Chicago Public Schools
01.2014 - 01.2015
Bachelor of Science - Criminal Justice
Devry University
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