Verified
This profile is verified using an email address.
LATOSHA COLLINS
Shreverport,LA
Summary
Detail-oriented and dependable professional with experience in customer support, administrative work, tax preparation, and cleaning services. Skilled in handling chat-based customer interactions, managing office tasks, and maintaining organized and efficient work environments. Brings four years of cleaning experience, two years of tax preparation using TurboTax, and three years of rental office support. Known for strong communication, multitasking abilities, and maintaining confidentiality. Holds a Medical Assistant (MA) license, demonstrating a commitment to professionalism and client care.
Overview
12
12
years of professional experience
Work History
World Wind Service
Self-Employed
Shreveport, Louisiana
02.2023 - Current
- Provided residential and/or commercial cleaning services
- Maintained high standards of cleanliness and sanitation
- Managed time efficiently to complete tasks within deadlines
- Built trust with clients through reliability and attention to detail
Tax Preparer
TurboTax Chat
Shreveport, Louisiana
01.2022 - 04.2024
- Prepared and filed individual tax returns using TurboTax
- Assisted clients with tax-related questions and documentation
- Ensured accuracy and compliance with tax regulations
- Maintained confidentiality of sensitive financial information
- Assisted customers through chat support, resolving inquiries and issues efficiently
- Maintained a high level of professionalism and customer satisfaction
- Managed multiple conversations simultaneously while meeting response time goals
- Documented customer interactions accurately
- ### Step 1: Identify High-Value Responsibility Gaps
- **Tax Law Research**: Regularly researched and interpreted current tax laws to ensure compliance and accuracy in filings.
Assistant / Administrative Support
Jasmine's Real Estate Agency
Shreveport, Louisiana
01.2014 - 11.2020
- Jasmine real estate - Shreveport, Louisiana
- Jasmine’s Real Estate Agency
- 3 Years Experience
- Assisted with tenant applications, leases, and office documentation
- Handled phone calls, emails, and in-person inquiries
- Maintained records and organized filing systems
- Supported daily office operations and customer service needs
Education
Medical Assistant - MA -
Remington College Shreveport Campus
Shreveport, LA01-2021
GED - undefined
Galilee Learning Center
01-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem resolution
- Computer skills
- Critical thinking
- Excellent communication
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
LANGUAGES
Language Native
Language Proficient
Language Proficient
English
Timeline
World Wind Service
Self-Employed
02.2023 - Current
Tax Preparer
TurboTax Chat
01.2022 - 04.2024
Assistant / Administrative Support
Jasmine's Real Estate Agency
01.2014 - 11.2020
GED - undefined
Galilee Learning Center
Medical Assistant - MA -
Remington College Shreveport Campus