LATOSHA CRUMP
Vegas.com
Las Vegas,NV
33
years of professional experience
Customer service and sales professional with 20+ years of experience in hospitality, travel, and guest relations in Las Vegas. Proven success in high-volume reservation booking, personalized guest support, and fast issue resolution.
Work History
Customer Experience & Sales Specialist (Contract)
3 Months- Handled high-volume calls to assist guests with ticket bookings, show recommendations, and custom travel packages.
- Used the digital booking platform to process reservations, upsell local excursions, and resolve customer changes quickly.
Customer Experience Specialist
2 Years- Curated vacation packages, itineraries, and show tickets across multiple booking systems.
- Resolved account inquiries and guest concerns with efficient, empathetic service to maximize satisfaction.
VIP Concierge Representative
5 Years- Provided high-touch concierge and sales service to VIP guests, coordinating show tickets, excursions, and dining.
- Built strong vendor relationships to secure high-demand seating and turned complex guest issues into loyal business.
VIP Guest Services Representative
2 Years- Managed premium event bookings, ticket sales, and local sightseeing logistics for high-profile clients.
Luxury Concierge Specialist
1 Year- Booked travel, dining, and event solutions tailored to high-net-worth cardmembers.
Independent Customer Support Specialist
2 Years- Managed end-to-end travel arrangements, tickets, and itinerary planning for private clients.
Guest Services & Reservations Agent
7 Years- Processed multi-channel reservations for vacation packages, local tours, and entertainment options.
Station Manager
5 Years- Supervised daily operations and service staff while de-escalating customer issues on the spot.
Lead Front Desk Agent
7 Years- Managed daily rental check-ins, reservation changes, and customer support in a fast-paced environment.
Education
High School Diploma
Personal Information
Title: CUSTOMER SERVICE, SALES & TRAVEL SPECIALIST
Timeline
Customer Experience & Sales Specialist (Contract)
Vegas.com
04.2026 - 07.2026Read More
Customer Experience Specialist
Marriott
01.2023 - 01.2025Read More
VIP Concierge Representative
Diamond Resorts
01.2018 - 01.2023Read More
VIP Guest Services Representative
Holiday Inn Club Vacations
01.2016 - 01.2018Read More
Luxury Concierge Specialist
American Express
01.2015 - 01.2016Read More
Independent Customer Support Specialist
Self-Employed
01.2013 - 01.2015Read More
Guest Services & Reservations Agent
Somerpointe Resorts
01.2006 - 01.2013Read More
Station Manager
Dollar Thrifty Automotive Group
01.2001 - 01.2006Read More
Lead Front Desk Agent
Hertz Corporation
01.1994 - 01.2001Read More
Whitehaven High School
High School Diploma
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