Latosha Daniels
Montgomery,AL
Summary
Experienced Department Supervisor with comprehensive experience in team leadership, project management, and strategic planning. Strengths include strong decision-making capabilities, effective communication skills, and the ability to motivate teams towards achieving business objectives. Also credited for fostering a positive work environment that promotes high productivity levels and improves overall departmental efficiencies.
I am also a dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
16
16
years of professional experience
Work History
Department Supervisor
Home Depot
Montgomery, Alabama
09.2008 - Current
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Facilitated communication between management, staff, and customers.
- Trained employees on new processes or procedures as needed.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Worked closely with sales associates to complete tasks.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Managed inventory levels of supplies required for daily operations.
- Delegated work to staff, setting priorities and goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored new sales associates to contribute to store's positive culture.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Built relationships with current customers to maintain goodwill and gain additional business.
Education
High School Diploma -
Jackson High School
Jackson, Al05-1993
Some College (No Degree) -
Alabama Southern Community College
Monroe, AlabamaSkills
- Process and procedure development
- POS systems operations
- Customer service
- Leadership skills
- Interactive communication skills
- Time management
- Workplace safety
- Employee engagement
- Inventory management
- Performance improvement
- Leadership
- Back office
- Back up cashier
Timeline
Department Supervisor
Home Depot
09.2008 - Current
High School Diploma -
Jackson High School
Some College (No Degree) -
Alabama Southern Community College
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