LaTosha Garcia
Killeen,TX
Summary
Achieved a secure environment through effective enforcement of regulations and proactive incident prevention. Enhanced safety and crisis management strategies while fostering rehabilitative interactions with inmates. Streamlined records management processes to support operational efficiency.
Overview
26
26
years of professional experience
Work History
Management Trainee
Hertz
Killeen, TX
12.2024 - 02.2026
- Identified maintenance issues and team performance challenges through systematic inspections of work areas and equipment.
- Cultivated strong relationships with employees, customers, and external vendors to drive business success.
- Conducted comprehensive competitor analysis to enhance strategic positioning.
- Evaluated operational processes on a regular basis, identifying improvement opportunities and executing necessary changes.
- Compiled financial reports and delivered key findings to management teams.
- Facilitated managers in analyzing and resolving complex business challenges.
- Facilitated collaboration among cross-functional teams to ensure timely and budget-compliant project completion.
- Monitored and recorded customer information and concerns in database for efficient follow-up.
- Implemented access control measures to minimize information leaks in sensitive systems.
- Oversaw daily workloads through effective schedule organization and task delegation.
Correctional Officer
Texas Department of Criminal Justice
Killeen, TX
06.2013 - 04.2024
- Facilitated rehabilitative influence on inmates through proactive leadership and attentive engagement.
- Oversaw video surveillance systems to detect suspicious activity and potential threats within facility.
- Oversaw inmate activities, including work assignments, meal schedules, and recreational sessions.
- Documented inmate behavior, medical issues, and incidents for review by supervisory authorities.
- Monitored assigned areas to ensure facility security and verify offender counts.
- Facilitated inmate counseling by addressing and discussing concerns in an informal and unofficial capacity.
- Ensured adherence to established security procedures and actively promoted compliance across the organization.
- Implemented institutional rules and regulations with fairness and consistency across inmate population.
- Managed emergency response protocols to ensure safety for staff and inmates.
- Managed hygiene standards and daily operations for inmate meal service and housing units.
Customer Service Representative
Humana
Killeen, TX
03.2006 - 02.2013
- Drove team success by consistently achieving performance goals and supporting colleagues as necessary.
- Oversaw social media platforms to track customer feedback and provided timely responses.
- Executed administrative functions, including filing paperwork and organizing digital documents to enhance customer interaction efficiency.
- Cultivated extensive knowledge of current promotions, discounts, and special offers available.
- Administered customer records by systematically updating account information in database.
- Resolved challenging customer situations with professionalism and empathy.
- Leveraged diverse software programs, including CRM systems, order management tools, and communication platforms, to enhance operational efficiency.
- Facilitated cross-departmental collaboration to resolve customer concerns promptly.
- Resolved customer inquiries through phone, email, and chat channels.
Mechanic
United States Army
Hinesville, GA
07.2000 - 07.2005
- Ordered common parts for stock to keep fleet operational.
- Test drove vehicles to confirm safe and proper operation.
- Determined repair needs and system issues based on service records and industry expertise.
- Repaired small engine equipment, independently diagnosing and fixing problems.
- Documented repair work in company system.
- Handled repair work on mechanical, hydraulic and electrical systems of diverse vehicles.
- Maintained repair records, maintenance records and work logs.
- Kept adequate parts on-hand for routine maintenance and to prevent repair delays.
- Established and followed timetable to complete repairs and maintenance.
- Diagnosed problems using manual, visual and computer-assisted methods.
Education
Certificate of Technical Studies - Sterile Processing Technechan
Penn Foster
Online2024
Diploma - undefined
Mary G. Montgomery
Alabama05-2000
Skills
- Executed continuous surveillance via CCTV systems to identify and mitigate potential security threats
- Formulated and implemented comprehensive strategies to mitigate potential incidents and enhance safety protocols
- Oversaw record management to enhance data retrieval efficiency and ensure organizational compliance
- Executed perimeter control strategies to enhance security of premises and assets
- Formulated and executed crisis management protocols to enhance operational resilience
- Oversaw and ensured adherence to industry regulations, mitigating potential risks
- Assisted in managing armory operations and key control to improve security protocols Collaborated with team members to establish efficient inventory management systems Created guidelines to facilitate access to essential assets
- Achieved First Aid and CPR certification to strengthen safety protocols
Timeline
Management Trainee
Hertz
12.2024 - 02.2026
Correctional Officer
Texas Department of Criminal Justice
06.2013 - 04.2024
Customer Service Representative
Humana
03.2006 - 02.2013
Mechanic
United States Army
07.2000 - 07.2005
Diploma - undefined
Mary G. Montgomery
Certificate of Technical Studies - Sterile Processing Technechan
Penn Foster