Summary
Overview
Work History
Education
Skills
Timeline
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LaTosha Parker‑Myles

Prairieville,LA

Summary

Dynamic professional with a proven track record in healthcare management at We Care Too, excelling in revenue cycle operations and customer service excellence. Adept at curriculum design and program management, I lead teams effectively while ensuring timely insurance claims processing and fostering strong community partnerships.

Overview

14
14
years of professional experience

Work History

Founder & President

Polished in Pearls, LLC
Prairieville, LA
01.2025 - Current
  • Founder of a Nonprofit organization empowering girls ages 10-21 through etiquette and financial literacy programs.
  • Developed curriculum, managed partnerships, oversaw branding and marketing efforts
  • Coordinated events and workshops, securing sponsorships and community support
  • Supervised volunteer team and handled organizational operations and budgeting.
  • Organized events such as webinars, conferences, talent shows, beauty and brunch, and other promotional activities.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.

Customer Benefits Advisor-Remote

Unum Group
Baton Rouge, LA
01.2024 - Current
  • Handle short-term and long-term disability and FMLA service calls.
  • Achieve a 95% customer satisfaction rating through clear communication and issue resolution.
  • Answer customer inquiries via phone and chat.
  • Maintain detailed records of customer interactions, transactions and comments for future reference.

Homemaker

Home Business
09.2022 - 12.2023
  • Managed household operations and scheduling for a family of six.
  • Coordinated children’s activities, budgeting, and household logistics.
  • Ensured efficient time management and task delegation to maintain smooth daily routines.

Flight Attendant

Southwest Airlines
Houston, USA
02.2022 - 08.2022
  • Delivered exceptional customer service to 120–157 passengers per flight.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Provided inflight service, addressed passenger inquiries, and managed emergency procedures.
  • Assisted with boarding and deplaning to achieve on-time performance targets.

Healthcare Manager-Remote

We Care Too
Nashville, USA
01.2011 - 12.2021
  • Oversaw revenue-cycle operations, encompassing patient insurance verification, billing submission, and payment posting.
  • Oversaw all administrative functions associated with the daily operation of the healthcare facility.
  • Processed insurance claims end-to-end, ensuring timely reimbursement through prepared, submitted, tracked, and appealed claims.
  • Collaborated with payers to resolve claim denials and discrepancies, enhancing reimbursement turnaround through streamlined appeal workflows.
  • Trained and supervised billing staff on best practices for coding, documentation, and claims follow-up.
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.

Police Dispatcher

Smyrna Police Department
Smyrna, USA
11.2018 - 05.2021
  • Answered emergency and non‑emergency calls, dispatching appropriate response units.
  • Coordinated with patrol officers to provide critical incident updates.
  • Maintained accurate logs of calls, incidents, and officer activities.
  • Trained new dispatchers on communication protocols and software systems.
  • Assisted with administrative duties such as data entry of information into the NCIC and CAD systems.
  • Entered information regarding stolen vehicles, Amber Alerts, and missing persons into NCIC database.

Education

Bachelor of Science - Health Sciences

Louisiana State University of Alexandria
Alexandria, LA
05-2026

Certificate of Technical Studies - Medical Billing And Office Administration

Ultimate Medical Academy
Clearwater, FL
03-2016

Associate of Arts - Business Administration

Colorado Technical University-Online
Colorado Springs, CO
01-2009

Skills

  • Insurance claims processing
  • Revenue cycle management
  • Disability management
  • FMLA administration
  • Customer service excellence
  • Effective communication
  • Curriculum design
  • Program management
  • Microsoft Office proficiency
  • Dispatch software expertise
  • Time management skills
  • Team leadership
  • Medical billing and coding
  • Business administration knowledge
  • Customer-focused strategies
  • Healthcare administration practices
  • Talent acquisition strategies

Timeline

Founder & President

Polished in Pearls, LLC
01.2025 - Current

Customer Benefits Advisor-Remote

Unum Group
01.2024 - Current

Homemaker

Home Business
09.2022 - 12.2023

Flight Attendant

Southwest Airlines
02.2022 - 08.2022

Police Dispatcher

Smyrna Police Department
11.2018 - 05.2021

Healthcare Manager-Remote

We Care Too
01.2011 - 12.2021

Bachelor of Science - Health Sciences

Louisiana State University of Alexandria

Certificate of Technical Studies - Medical Billing And Office Administration

Ultimate Medical Academy

Associate of Arts - Business Administration

Colorado Technical University-Online

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LaTosha Parker‑Myles