Summary
Overview
Work History
Education
Skills
Phone
Certification
Timeline
Generic

La Toya Adams

Fort Worth,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

DoorDash
Dallas/Ft.Worth, TX
04.2021 - Current
  • Complied with company policies related to safe driving practices and procedures.
  • Ensured that the correct order was delivered to the customer.
  • Provided excellent customer service throughout the delivery process.

Enrollment Advisor- Higher Education

National University
San Diego, CA
05.2022 - 11.2022
  • Communicates effectively with prospective students to determine educational goals
  • Works in team environment with the Admissions department
  • Use of thorough customer service skills to assist with the selection of degree plan
  • Maintain current knowledge of admission requirements and program updates

Assoc. I Customer Care

Continuum Global Solutions, LLC
Dallas, TX
01.2021 - 02.2021
  • Actively listen to customers to understand concerns
  • Provide information about their current plans and products
  • Identify and position new solutions that align with their needs
  • Navigate through multiple computer applications with speed and accuracy
  • Training role during CO-VID 19 pandemic, corporate changes during training course

Independent Sales Consultant

Stream Energy
Dallas, TX
01.2018 - 10.2018
  • Actively promote Stream Energy services to friends and family members who are in the market for new energy services or looking to transfer service from current energy provider
  • Advertise current rates and promotions to prospect customers via social media and through word of mouth
  • Stay updated on all Stream services including energy, wireless, protective, and home services
  • Promoted to Qualified Director in March of 2018

Legal Assistant

U.S. Small Business Administration
Fort Worth, TX
09.2017 - 11.2017
  • Scheduled Loan Closing Appointments for clients approved for SBA secured and unsecured loans
  • Educated borrowers about various documents needed for their loan closing appointment
  • Responsible for assembling loan closing documents and sending them to the appropriate loan closing centers

Real Estate Coordinator

Cartus Corporation
Irving, TX
11.2016 - 09.2017
  • Interviews customers for specific real estate needs and educates customer on program benefits
  • Provides counseling concerning their areas of interest, cross-sell mortgage and assist with the listing and buying of a new home
  • Will carry a caseload of at least 250 files of multiple client programs and is responsible for key metrics including compliance, conversion and service

Customer Service Representative I- Retail/Leasing

GM Financial
Arlington, TX
05.2016 - 11.2016
  • Provide excellent internal and external customer service via multi-channel requests focusing on one call resolution
  • Ensure integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics in the system of record
  • Contribute to the company’s operational results by utilizing effective negotiation skills to resolve customer delinquency and effectively utilize payment resources

Late Stage Account Manager

Santander Consumer USA
Irving, TX
07.2015 - 09.2015
  • Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA)
  • Handles skip trace and repossession activity on pre charge off accounts
  • Makes effective use of Prime Time calling periods
  • Ensures that all accounts in the calling queue are worked according to business strategy
  • Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently

Auto Collector II – Early Payment Default Department

Exeter Finance Corp
Irving, TX
07.2014 - 03.2015
  • Work on a minimum of 80 accounts ranging in various stages of delinquency (15-65 DPD)
  • Responsible for collecting the total amount due on new accounts while customers are still within the first three (3) payments on the loan
  • Sends out cure letters or notice of intent letters according to account default
  • Submit due date changes, voluntary repossessions, and involuntary repossessions on behalf of the customer

Back End Loan Collections

ACE Cash Express Corporate Office
Irving, TX
11.2011 - 09.2013
  • Made and received telephone calls to/from customers with 90-120 day past due payday loans
  • Worked a minimum of 100 cases per day
  • Extensive skip tracing skills
  • Identified and verified customer demographics, contact information, and determine reason for delinquency
  • Awarded "Team Player of the Month" for 5 months
  • Top Team Collector

Education

Bachelor of Science - Management

University of Phoenix
Phoenix, AZ
06.2021

Psychology

University of Phoenix
Phoenix, AZ
01.2017

High School Diploma -

Mansfield Timberview High School
Arlington, TX
05-2006

Skills

  • Order Verification
  • Food handling
  • Customer Service
  • Clean Driving Record
  • Dedicated Team Player
  • Quick Learner
  • Decision-Making
  • Excellent Communication
  • Word Processing
  • Data accuracy
  • Collecting information
  • Document processing

Phone

(817) 475-8631, (682) 688-6911

Certification

  • Fair Debt Collection Practices Act (FDCPA)

Timeline

Enrollment Advisor- Higher Education

National University
05.2022 - 11.2022

Food Delivery Driver

DoorDash
04.2021 - Current

Assoc. I Customer Care

Continuum Global Solutions, LLC
01.2021 - 02.2021

Independent Sales Consultant

Stream Energy
01.2018 - 10.2018

Legal Assistant

U.S. Small Business Administration
09.2017 - 11.2017

Real Estate Coordinator

Cartus Corporation
11.2016 - 09.2017

Customer Service Representative I- Retail/Leasing

GM Financial
05.2016 - 11.2016

Late Stage Account Manager

Santander Consumer USA
07.2015 - 09.2015

Auto Collector II – Early Payment Default Department

Exeter Finance Corp
07.2014 - 03.2015

Back End Loan Collections

ACE Cash Express Corporate Office
11.2011 - 09.2013

Bachelor of Science - Management

University of Phoenix

Psychology

University of Phoenix

High School Diploma -

Mansfield Timberview High School

Similar Profiles

CREATE PROFILE
La Toya Adams