Latoya Aljoe
Mount Vernon,NY
Summary
To become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Gap
Scarsdale, NY
06.2024 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Provided customer service support during promotional events or when needed.
- Maintained an up-to-date knowledge base on current industry developments.
- Communicated regularly with team members regarding progress updates on projects.
- Collaborated with creative professionals to develop effective marketing strategies.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
ROI Specialist
Vital Record Charts
Chicago, IL
01.2021 - 05.2024
- Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and transmitting daily, according to requests, established procedures, and established standards of quality and productivity
- Processing records that are HIPAA compliant
Denial Follow up Associate
Health/ROI
New Rochelle, NY
12.2020 - 01.2021
- Follow up on Health Insurance denial / Appeals pertaining to insurance claims
- Processor for medical coding / billing for health insurance.
Customer Service Representative
Coinmach
Plainview, , NY
02.2013 - 11.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Patient Service Representative
Montefiore Medical Group
Bronx, NY
01.2009 - 01.2013
- Check daily doctor schedules and verified insurance
- Scheduled patient appointment and procedure with EMR Epic
- Assess patient information through variety of office software applications maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Secretary
Dr. Ebony Harris
Richmond, VA
01.2003 - 01.2009
- Scheduled appointments for new/existing patients
- Answer incoming/outgoing calls daily
- Data entry
- Schedule appointment for specialist visit
- Generate referral for specialist visit
Education
Associate's degree - Medical Assistant
Kaplan University Online Chicago
Chicago, IL05.2012
High school diploma -
Saint Michaels Academy
New York, NY06.1997
Skills
- Microsoft office
- EMR Systems
- Epic
- Medical Office Experience
- Medical Scheduling
- Medical Billing
- Patient Care
- Medical Records
- Insurance Verification
- Quality Assurance
- HIPAA
- Medical Coding
- Hospital Experience
- Clerical Experience
- QuickBooks
- Medical Terminology
- Managed care
- Medical receptionist
- CPT coding
- ICD-10
- Front desk
- Filing
- Dental receptionist
- Data Entry
- Phone Etiquette
- ICD-9
- Microsoft Outlook
- Customer service
- Microsoft Excel
- Computer skills
- DEXA scan
- Medicare
- Microsoft Word
- Medical collection
- Cerner
- ICD coding
- Triage
- Auditing
- Transcription
Certification
Customer Service, 04/01/01, Present, Completed Customer Service Training
Additionalinformation - Typingspeed
70 wpm
Awards
ACES Club, 11/01/19, Providing great quality assurance to customer
Timeline
Brand Ambassador
Gap
06.2024 - Current
ROI Specialist
Vital Record Charts
01.2021 - 05.2024
Denial Follow up Associate
Health/ROI
12.2020 - 01.2021
Customer Service Representative
Coinmach
02.2013 - 11.2020
Patient Service Representative
Montefiore Medical Group
01.2009 - 01.2013
Administrative Secretary
Dr. Ebony Harris
01.2003 - 01.2009
Associate's degree - Medical Assistant
Kaplan University Online Chicago
High school diploma -
Saint Michaels Academy
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