Latoya Barnes
Roxbury,MA
Summary
Dedicated and empathetic Medical Professional offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Billing Physicians & Hospital
Tufts Medical Center
2018.10 - 2023.09
- Establishes and maintains QA/QI initiatives related to billing issues
- Acts as liaison regarding professional billing & questions of those professional charges
- Tracked missing documentation & records
- Resolves daily billing issues and problems as they arise
- Works with managers to identify resolutions for documentation problems
- Performs project work and other duties as assigned
- Maintains collaborative, team relationships with peers and colleagues to provide great customer service.
Ambulatory Contact Coordinator
Tufts Medical Center
2016.01 - 2018.01
- Serve as a representative and liaison for telephone and electronic inquiries from patients, physicians, and employees regarding registration, referrals, appointments, labs, and provider messages
- Submit prescription refills to Tufts MC and other external pharmacies
- Accurately and promptly schedule, reschedule, and cancel appointments to maximize resource utilization of providers for optimum efficiency
- Participate in the developmental goals and initiatives of the Ambulatory Contact Center to continuously uphold the mission of the medical center.
Medical Assistant
Brigham's & Women's Hospital
Boston , MA
2003.01 - 2007.09
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Medical Assistant
Beth Isreal Deaconess Medical Center
Boston , MA
2002.06 - 2003.12
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
High School Equivalency Credential, Quincy College HiSET Program -
Commonwealth of Massachusetts
01.2024
Medical Assistant Program -
Bryman Institute
01.2001
Health Care Administration -
Brighton High School
01.1999
Skills
- HIPAA Compliance Certification
- Medical Transcription
- Billing and Collection Procedures
- Records Management
- Chart Auditing
- Multitasking and Organization
References
References are available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Physicians & Hospital
Tufts Medical Center
2018.10 - 2023.09
Ambulatory Contact Coordinator
Tufts Medical Center
2016.01 - 2018.01
Medical Assistant
Brigham's & Women's Hospital
2003.01 - 2007.09
Medical Assistant
Beth Isreal Deaconess Medical Center
2002.06 - 2003.12
High School Equivalency Credential, Quincy College HiSET Program -
Commonwealth of Massachusetts
Medical Assistant Program -
Bryman Institute
Health Care Administration -
Brighton High School
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