Latoya Bascombe
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Aiming to fulfill a role of increased responsibility to contribute immediate value to the team.
Overview
18
18
years of professional experience
Work History
Team Leader
Primark Corp
Brooklyn, NY
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Key Manager
Wilson Sporting Goods
New York, NY
01.2023 - 01.2024
- Count registers and clean and secure shop at end of shift
- Direct employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assists with scheduling, interviewing and other administrative tasks to boost success successful store.
- Train team members in successful strategies to meet operational and sales targets.
- Walk through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mark-down clearance items and relocate merchandise to proper store areas.
- Maintain focus during busy times and delegate tasks to employees to keep business running smoothly.
- Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused.
- Update sales ledger weekly as well as send the sales weekly recap to all other managers.
Visual Merchandising Supervisor
Wilson Sporting Goods
09.2021 - 01.2023
- Conducted walk-throughs and provided creative input as it pertains to floor presentation, mannequins, window display and product styling.
- Worked with the stockroom team to ensure our new products as well as best sellers are out for our customers to see.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Updated floor design for over 8,000 square foot store every week to showcase a fresh look.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Created visual displays to highlight new and featured products.
Retail associate
Primark
05.2018 - 09.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeled items and arranged according to size or color.
- Ordered all necessary merchandise for the shop floor.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions with up-to-date knowledge of sales and store promotional.
- Informed customers of current store promotions to encourage additional sales purchase's.
Clerical Aide
Bostick Painting Inc
07.2014 - 04.2018
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with customers by phone, email or in-person to provide information.
Train Conductor
New York City Transit Authority
06.2008 - 01.2010
- Responsible for the safe, timely and proper overall operation of the transit authority trains.
- Provided customer service including but not limited to granting access by opening and closing train doors, giving directions to customers and checking carts before entering the train yard.
- Kept passengers informed by making announcements and setting up automatic announcements system by route.
- Patrolling platforms to ensure efficient dispatch of passengers as well as survey the area for safety concerns.
Correction Officer
New York State, Correctional Services
01.2007 - 06.2008
- Supervised over 88 inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Oversaw and maintained custody of over 600 inmates in maximum security.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Routinely counted inmates and in response to potential security breaches.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Trained new hires.
Education
Certificate in Medical billing and coding -
New York City College of Technology
Diploma -
Brooklyn Academy High School
Skills
- Weapons/Firearms Trained
- Microsoft Office(word, excel, powerpoint)
- Filing and Organizing Paperwork
- High Volume Call Reception
- Merchandising Plan Creation
- Product Knowledge
- Sales Expertise
- Window Displays
- Stocking and Replenishing
- Visual Merchandising
- Store Displays
- Strong People Skills
- POS Transactions
- Customer Experience
- Clerical Support
Timeline
Team Leader
Primark Corp
02.2024 - Current
Key Manager
Wilson Sporting Goods
01.2023 - 01.2024
Visual Merchandising Supervisor
Wilson Sporting Goods
09.2021 - 01.2023
Retail associate
Primark
05.2018 - 09.2021
Clerical Aide
Bostick Painting Inc
07.2014 - 04.2018
Train Conductor
New York City Transit Authority
06.2008 - 01.2010
Correction Officer
New York State, Correctional Services
01.2007 - 06.2008
Certificate in Medical billing and coding -
New York City College of Technology
Diploma -
Brooklyn Academy High School