Latoya Batey
Columbus,OH
Summary
Versatile and dynamic professional with a proven track record in dialysis technology, learning development at Walmart.com, and exceptional customer service at GameStop. Excelled in biohazardous waste disposal and mentoring, enhancing patient care and employee productivity. Achieved significant improvements in learning outcomes and customer satisfaction through innovative solutions and effective communication.
Overview
7
7
years of professional experience
Work History
Dialysis Technician
Independently Employed
02.2023 - Current
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Performed routine quality control and safety checks on all equipment.
- Safely transported, transferred and positioned patients on chairs for treatment.
Learning and Development Leader
Walmart.com
06.2019 - 02.2023
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Developed and implemented successful onboarding program.
Customer Service Representative
GameStop - Grapevine, T X
08.2017 - 06.2019
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Nursing Science
South College
Knoxville, TN07-2026
Skills
- HIPAA
- Biohazardous waste disposal
- Patient data management
- Alarm response
- Hemodialysis treatment
- Direct patient care
Timeline
Dialysis Technician
Independently Employed
02.2023 - Current
Learning and Development Leader
Walmart.com
06.2019 - 02.2023
Customer Service Representative
GameStop - Grapevine, T X
08.2017 - 06.2019
No Degree - Nursing Science
South College
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