Seasoned Customer Service Representative with 7+ years of work experience in Office Work, Horticulture, Food, and Human/ Hospitality Services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Services Dietitian
Ridgewood Rehabilitation And Care Center
06.2023 - Current
Review and follow detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
Maintaining accurate records of nutritional assessments, care plans, and interventions in 50+ residents' charts or electronic health records.
Supervising food service staff to ensure proper implementation of dietary plans and compliance with nutritional guidelines.
Adapting in a dynamic, rapidly evolving professional setting
Outreach Coordinator
St Mark's on the Campus Episcopal Church
08.2022 - 03.2023
Initiated and coordinated visits by influential persons and community groups to accommodate those in need.
Developed network relationships with industry professionals to enhance community awareness and promote services.
Increased education of reflective and spiritual thought through community-connecting programs and delivering support based relationships.
Referred persons to appropriate team members, community agencies and organizations to meet spiritual needs.
Followed all HIPAA rules and regulations regarding persons' confidentiality.
Night Auditor
Cobblestone Hotel & Suites
04.2021 - 08.2022
Job duties include handling Sales sheets as well as tax information and customer calls
Heavily revolves around quick thinking and hospitality.
Generated and printed daily financial reports to track hotel performance.
Looked over pending check-ins and payment processes to complete closing procedures.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Fast Food Server/Cook
Pizza Hut
09.2018 - 08.2021
Taking customer orders, processing payments, handling cash registers or POS systems, and ensuring accurate order entry.
Providing excellent customer service by greeting customers, addressing inquiries, resolving complaints, and ensuring a positive experience.
Overseeing daily operations, managing assigned staff, ensuring adherence to safety and hygiene standards, handling inventory, and addressing customer concerns. This role involves leadership and managerial responsibilities.
Garden Associate
Walmart Supercenter
06.2017 - 09.2018
Worked outdoors in weather conditions to care for plants and serve customers.
Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School -
Seward High School
Seward, NE
05.2021
Some college (No degree) - Biomedical Engineering
University of Nebraska-Lincoln
Lincoln, NE
Skills
Accounting
Microsoft Excel
Hospitality/ Human service expertise
Bookkeeping
Oral and written communications
Credit and Cash Handling
Inventory oversight
Client-focused
Certification
Microsoft Certified, 08/01/17, 08/01/22, Lincoln, NE
ServSafe Occupational Safety and Health, Food Safety: Certified