Latoya Belle
Katy,TX
Summary
A qualified professional with over 15 years of successful experience in positions of increasing responsibility and duties. Team player with polished customer service, communication skills, verbal, written, and interpersonal skills. Willing to challenge myself and allow my education, skills and past experiences to be used in a way that is mutually beneficial to both myself and my employer. This way of thinking will continue to allow for future growth and advancement.
Overview
12
12
years of professional experience
Work History
Property Manager
Reed International Service LLC
Cleveland, Ohio
01.2013 - Current
- Acts as liaison between tenants and property owners.
- Collects rent on a monthly basis and handle late payments in a timely manner.
- Maintains property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy.
- Coordinates maintenance schedule with Maintenance Coordinator.
Customer Service Representative
ODJFS Ohio Jobs And Family Services
Columbus, Ohio
01.2021 - 09.2021
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing due to pandemic.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Built and maintained professionals relationships with claimants, employers, and other adjusters.
- Inputted and made corrections to unemployment claim information.
- Performed fact-finding and investigate claims issues to determine appropriate action needed for claim resolution.
Customer Satisfaction Specialist
Maximus CDC Vax System
Cleveland, Ohio
05.2021 - 08.2021
- Ensured job descriptions are up to date and complaint with all local, state and federal responsibilities.
- Provided administrative support to the executive prepares financial, statistical, narrative or prepares power point.
- Developed training materials and performance management programs to help ensure employees understand their job responsibilities.
- Maintained a current understanding of CDC Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.
- Assisted with on the job training for new and temporary employees as requested.
- Utilized databases and written materials to look up and provide information to telephone inquiries.
- Responded to telephone inquiries within the set departmental staffing and time parameters.
Patient Scheduler
University Hospital
Cleveland, Ohio
01.2019 - 07.2020
- Scheduled, rescheduled and cancelled patient appointments as required.
- Managed visit prior authorization, verified insurance prescreen patients due to COVID-19 guidelines.
- Met patient needs through a variety of methods, created and maintained patient records.
- Verified insurance coverage and obtained pre-authorizations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Receptionist
K and M International
Cleveland, Ohio
01.2011 - 01.2013
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines and proper procedures.
- Assisted in the training of new employees, interpreted and communicated work procedures and company policies.
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ10.2020
Skills
- Ability to support operational goals and meet business objectives
- Flexible, able and willing to learn new things
- Willingness to work over and flexibility to adapt to company needs
- Self-motivated and results oriented
- Strong work ethic with proven track record
- Natural communicator with strong motivational skills
Timeline
Customer Satisfaction Specialist
Maximus CDC Vax System
05.2021 - 08.2021
Customer Service Representative
ODJFS Ohio Jobs And Family Services
01.2021 - 09.2021
Patient Scheduler
University Hospital
01.2019 - 07.2020
Property Manager
Reed International Service LLC
01.2013 - Current
Receptionist
K and M International
01.2011 - 01.2013
High School Diploma -
Penn Foster College
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