Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Latoya Benton

Charlotte,NC

Summary

Proven ability to enhance product reliability through effective communication and attention to detail. Skilled in ISO standards and committed to maintaining workplace safety while fostering strong customer relationships.

Knowledgeable QCT with solid foundation in quality control processes and proven ability to ensure product standards are consistently met. Successfully led initiatives to improve inspection procedures, resulting in enhanced product reliability. Demonstrated proficiency in identifying defects and collaborating with teams to implement corrective actions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Control Technician

Johnson Brother Liquor Co.
06.2023 - Current
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Review and resolve account adjustments for any discrepancies.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Provided information customers including collecting issues.

Cash Processor

Brink's
06.2022 - 06.2023
  • Analyze the customer's financial information and determine the best solution to meet their needs. Verify and confirm all account information to insure account details are accurate.
  • Deescalates inquiries and or request, maintain accurate information by maintaining clear notes in the system for further review.
  • Spearheaded process improvement initiatives that led to significant time savings without compromising accuracy or security measures.
  • Managed high volumes of incoming currency shipments while maintaining strict quality control standards for accuracy and completeness during processing tasks.
  • Developed strong relationships with clients, providing exceptional customer service and support throughout the cash processing experience.
  • Completed end-of-day reconciliations promptly, enabling timely reporting of financial data to management teams.
  • Resolving inbound and outbound calls for deliqunicy and determine option is best for the customer.

Environmental Services Housekeeper

Atrium Health Pineville
08.2021 - 06.2022
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.

Security Site Supervisor

Allied Universal Security Services
01.2018 - 02.2020
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Providing superior technology products and services for the company/ industry.
  • Maintain customers satisfaction and profitability.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Maintained detailed logs of daily activities, providing accurate records for management review.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.

Education

Associate of Arts -

Everest Institute
Phoenix, AZ
06-2018

High School Diploma -

Zebulon Vance High School
Charlotte, NC
06-2013

Skills

  • Able to type 50 wpm
  • Excellent verbal and written skills
  • Able to multi-task with a strong attention to detail
  • Efficient in customer service decision making
  • Knowledgeable of HFA, HUD, FNMA, VA guidelines and requirements
  • Effective communication when speaking with clients
  • Goal oriented and able to thrive in a fast paced environments
  • ISO standards, Strong computer skills include all Microsoft Software
  • Attentive and observant
  • Experience in loan compliance regulations

Certification

  • ISO 9001, 2015 Lead Auditor Certification - Exemplar Global or similar.
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ).

Languages

English
Full Professional

Timeline

Quality Control Technician

Johnson Brother Liquor Co.
06.2023 - Current

Cash Processor

Brink's
06.2022 - 06.2023

Environmental Services Housekeeper

Atrium Health Pineville
08.2021 - 06.2022

Security Site Supervisor

Allied Universal Security Services
01.2018 - 02.2020

Associate of Arts -

Everest Institute

High School Diploma -

Zebulon Vance High School

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Latoya Benton