LaToya Blackshire
Muskegon,MI
Summary
Friendly, engaging team player, and a strong leader who can inspire staff to perform their best. Detail oriented and experienced business owner with medical terminology and pharmacy background, claims, logistics and data entry skills. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling and owning a great customer service reputation
Overview
15
15
years of professional experience
Work History
Fasttrack/Lakeshore Fittings
- Working as an assembler of Gastite, produce parts for gas lines
- Produce products in a timely matter for customers
- Ship out inventory, data entry, received shipment
- Quality control management.
CHEF-BUSINESS OWNER
TASTY TS CUISINE & CATERING,
05.2019 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every event.
- Checked freezer and refrigerator to verify correct temperatures.
- Maintained well-organized work area and kept work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Placed orders to restock items before supplies ran out.
- Created a catering company that has traveled across the states to preform in showcases, compete in TV Show competitions. Hired, trained, and employed 10 individuals.
- Demonstrated what great customer service skills are, maintained a vast knowledge on food & beverage sales, inventory, and health & safety standards.
- Maintained a detail, organized calendar/schedule that illustrated my ability in data entry (keeping track of inventory, digitally).
Environmental Services/Patient Care Representative
SPECTRUM HEALTH-BUTTERWORTH HOSPITAL
08.2019 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with interdisciplinary teams on special projects or events requiring additional environmental services support.
- Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- As a Patient Care Representative (PCR), I registered patients into EPIC, EMR, & CRM systems when coming into the hospital in the ED department and at Helen DeVos Children’s Hospital.
- Along with patient intake, I verified patient information and insurance. I gained strong data entry skills and schedule appointments and procedures for patients.
- Being able to communicate, problem solve, and have empathy gave me the ability to interact with daily patients, peers, and colleagues.
- During the pandemic, position was switched to remotely. Title: Virtual Patient Care Representative (V-PCR). Responsibilities remade the same, just electronically.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
Manpower
03.2013 - 11.2019
- Worked at several factories, including Knoll, Brilliance Audio, GHSP, Lauren Plastics, and Shape Corp
- Processing material, inspect product before shipping
- Ran several machines and check product coming out of machines
- Ran a team and produce top numbers
- Built cabinets and “L’ boards for electronic products.
Customer Service Representative
Five Star Call Center
03.2012 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager3/Breakfast Manager
Burger King
03.2015 - 01.2018
- Ran a store to serve customers in a timely fashion
- Ran a shift that was subtle for crew and team members
- Dealt with data entry and scheduling input, inventory counts, and hired potential employees.
Shift Manager
Wendy’s of Michigan
02.2010 - 10.2013
- Front cashier: greet customer, take orders and be as precise as possible
- Sandwich assembler: Prepare sandwiches, go wraps, French fries and other food
- PUW: pick-up window cashier, take orders and be as precise and mannerable possible
- Ensure my team is following orders, being a leader to these individuals and helping where help is needed.
Associate
Dots
07.2010 - 04.2011
- Cash rep: Complete customer’s outfits, scan their items and make sure that they have found everything they were looking for without and hassle
- Fitting room: Gather customer’s clothes items, hang them in the fitting rooms and make sure that they are doing fine and see if they may need a sixe change in any of their items.
Education
Graduate - Respiratory Therapy
Herzing University
08.2024
Undergraduate freshman - Nursing: Anesthesiologist
Muskegon Community College
Muskegon, Mi01.2012
Undergraduate freshman - Criminal Justice: Forensic Science/ Crime Scene Investigator
Oakland University
Rochester, Mi12.2009
High school Diploma -
Mumford High school
Detroit, Michigan09.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Time Management
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Problem Resolution
- Computer Skills
- Data Entry
- Fast Typing Speed
- Accuracy and Attention to Detail
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Volunteer Experience
- Providence Hospital, Learn how to properly care for patients that need assistance., Handle charting data for the actual RN and doctor., Expanded my knowledge of medical terms, through a medical course., Billing rep for ER, schedule appointments., Scheduling and secretary duties, Coding input
- Y.O.U.T.H, Tutored and/or mentored children from the ages of 9-16, Performed charitable activities to better the community, as well as the nonprofit organization, Y.O.U.T.H., Achieved a 25-mile bike-a-thon to receive money to build an office building for Y.O.U.T.H., Prepared healthy nutritious meals for the children and staff, Kept a clean environment and friendly atmosphere
References
- Selina Davis, Line Cook at Wheelhouse, Whitehall, MI, (231) 220-1310
- Starlet Jackson, Office Assistant/caregiver, Portage, MI, (231) 683-7648
- Erycka Mckinney, Patient Care Assistant, Muskegon, MI, 49442, (770) 895-4647
- JoAnn Turner, RN, Providence Hospital, Southfield, MI, 48221, (248) 443-2164
- Freda Fulton, Social Worker, Bloomfield Hills, MI, (248) 910-8050
- Christina Dye, Social Worker, Muskegon, MI, (231) 670-3952
- Wanda Jefferson, RN, Spectrum Health- Butterworth Hospital, Grand Rapids, MI, (231) 670-1818
Timeline
Environmental Services/Patient Care Representative
SPECTRUM HEALTH-BUTTERWORTH HOSPITAL
08.2019 - 10.2020
CHEF-BUSINESS OWNER
TASTY TS CUISINE & CATERING,
05.2019 - Current
Assistant Manager3/Breakfast Manager
Burger King
03.2015 - 01.2018
Manpower
03.2013 - 11.2019
Customer Service Representative
Five Star Call Center
03.2012 - 08.2019
Associate
Dots
07.2010 - 04.2011
Shift Manager
Wendy’s of Michigan
02.2010 - 10.2013
Fasttrack/Lakeshore Fittings
Graduate - Respiratory Therapy
Herzing University
Undergraduate freshman - Nursing: Anesthesiologist
Muskegon Community College
Undergraduate freshman - Criminal Justice: Forensic Science/ Crime Scene Investigator
Oakland University
High school Diploma -
Mumford High school
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