Summary

Overview

Work History

Education

Skills

Accomplishments

PHI THETA KAPPA INTERNATIONAL HONOR SOCIETY

Timeline

Latoya Blair/ Ereri

Certified Clinical Medical Assistant

Little Rock,AR

Summary

Compassionate and adaptable Certified Clinical Medical Assistant with extensive experience at Arkansas College of Health Careers. Proven expertise in venipuncture and vital signs monitoring, enhancing patient care through effective communication and HIPAA compliance. Recognized for building rapport with diverse populations, ensuring optimal patient experiences and contributing to accurate diagnoses.

Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CCMA position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Certified Clinical Medical Assistant

Arkansas College of Health Careers

04.2025 - 07.2025

Assisted healthcare professionals in patient examinations and procedures
Conducted vital sign assessments and documented patient information accurately
Managed appointment scheduling and maintained organized medical records
Educated patients on treatment plans and provided post-procedure care instructions
Sanitized, restocked, and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
Obtained client medical history, medication information, symptoms, and allergies.
Prepared lab specimens for diagnostic evaluation.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Measured patient spirometry.

CNA

The Blossoms at Midtowne

11.2024 - 04.2025

Provided compassionate care to patients, ensuring comfort and safety during daily activities.
Assisted nursing staff with patient assessments, contributing to tailored care plans and improved outcomes.
Monitored vital signs and documented changes in patient conditions, facilitating effective communication with healthcare teams.
Trained and mentored new CNAs, promoting adherence to best practices in patient care and safety protocols.
Implemented infection control measures, enhancing sanitation standards within the facility and reducing health risks.
Collaborated with interdisciplinary teams to coordinate patient care, improving overall service delivery and efficiency.
Developed strong relationships with patients and families, fostering trust and open communication regarding care needs.
Led initiatives for process improvements in caregiving routines, optimizing workflow efficiency in high-demand settings.
Assisted patients with daily living activities, promoting independence and dignity.
Enhanced patient satisfaction by providing compassionate and attentive care.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Reduced patient stress levels through effective communication and active listening skills.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients complete range of motion exercises to prevent loss of function during care.
Prevented cross-contamination by cleaning and sterilizing equipment.
Transported patients between rooms and appointments or testing locations.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Facilitated personal hygiene management, feeding and ambulation.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Upheld infection control and prevention policies across different patient-facing areas.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Delivered high-quality care to [Type] patients in hospital facility.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Supported needs of 40+ residents under long-term care.

Behavioral Health Specialist

Arkansas State Hospital

07.2005 - 03.2023

Assisted clients in developing coping strategies to manage behavioral health issues.
Conducted assessments to identify individual needs and treatment goals.
Collaborated with multidisciplinary teams to create comprehensive care plans.
Facilitated group therapy sessions to promote peer support and engagement.
Monitored client behavior and provided immediate support during crises.
Educated clients on mental health resources and community services available.
Maintained accurate documentation of client progress and interventions.
Implemented evidence-based practices to enhance treatment outcomes for clients.
Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Used [Software] to document patient information, progress notes, and treatment plans.
Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
Created progress reports, assessments and charting within required timeframes.
Worked closely with adults and children in community settings, at residential facilities and within homes.
Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
Identified appropriate treatment resources and recommended patients for these services.
Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills.
Contributed to program development initiatives aimed at improving service delivery within the organization''s behavioral health division.
Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
Developed written behavioral plans in Spanish for bilingual patients.
Worked closely with families to provide education about mental health conditions and promote understanding of treatment strategies, strengthening family relationships and support systems.
Led psychoeducational workshops for community members, raising awareness about mental health issues and available resources.
Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
Evaluated program effectiveness using outcome measures data analysis, aiding continuous improvement efforts within the organization''s behavioral health department.
Enhanced patient outcomes by utilizing evidence-based practices and tailoring interventions to individual needs.
Conducted thorough assessments, identifying underlying issues contributing to clients'' behavioral health concerns.
Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Supported clients in navigating community resources when necessary, connecting them with appropriate services for further assistance.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Observed and monitored client behavior and responses to treatment.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Encouraged patients to discuss experiences in group and individual settings.
Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Stayed current on mental health research to follow new developments and research in mental health field.
Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Prepared reports to summarize clients' mental health status and treatment progress.

Certified Phlebotomy Technician

Phlebotomy Training Specialists | Phlebotomy Certification

07.2022 - 09.2022

Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Maintained accurate records of patient information and test results in compliance with healthcare regulations.
Assisted patients with pre- and post-procedure care, addressing concerns and providing education on the process.
Utilized laboratory equipment to prepare specimens for testing, following established protocols for quality assurance.
Implemented infection control practices to maintain sterile environments during blood collection procedures.
Demonstrated adaptability by learning new procedures and technologies quickly within a fast-paced clinical setting.
Supported training of new phlebotomy interns, sharing best practices for sample handling and patient interaction.
Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
Reduced patient wait times with efficient scheduling and timely blood draws.
Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
Stocked phlebotomy cart or carrier with appropriate supplies.
Supported lab technicians by properly preparing specimens for analysis, expediting results processing times.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Used personal protective equipment correctly to protect coworkers and patients.
Conducted venipuncture and other CT procedures.
Packaged and shipped specimens to central lab daily.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Addressed questions and concerns to educate patients on collection process and procedures.
Centrifuged blood samples as outlined in clinical protocols.
Verified patients' identification for proper sample collection.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Collected blood samples in accordance with laboratory protocols and regulations.
Followed established safety protocols and standards to minimize risk of infection and injury.
Monitored supply levels and placed orders for laboratory supplies.
Reviewed and processed requisitions for laboratory tests.
Verified proper storage and transportation of specimens to laboratories.
Tracked collected specimens by initialing, dating, and noting times of collection.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
Streamlined workflow by organizing supplies and maintaining a clean work area to optimize efficiency.
Upheld quality control standards by regularly calibrating equipment and monitoring inventory levels of essential supplies.
Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
Organized daily work based on collection priority.
Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
Collaborated with healthcare staff to streamline sample collection processes, enhancing overall clinic efficiency.

Certified Nursing Assistant

Best Home Care Agency

01.2001 - 06.2005

Provided compassionate patient care, ensuring comfort and meeting individual needs.
Assisted nursing staff in daily tasks, enhancing workflow efficiency and patient satisfaction.
Monitored vital signs, promptly reporting changes to medical team for timely intervention.
Documented patient progress accurately, maintaining compliance with healthcare regulations.
Trained new staff on protocols and best practices, fostering a collaborative work environment.
Implemented infection control measures, contributing to improved safety standards within facility.
Collaborated with multidisciplinary teams to develop personalized care plans for patients.
Advocated for patient rights and preferences, promoting dignity and respect in care delivery.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Built rapport with patients and families, providing emotional support during difficult times.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Advocated for patient rights and needs, ensuring respectful and ethical care.
Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Supported patients with personal care tasks to preserve dignity and promote independence.
Increased patient engagement by organizing recreational and therapeutic activities.
Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Administered medication under supervision of nursing staff, contributing to effective treatment plans.
Maintained clean and safe environment, reducing risk of infections and promoting health.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Transported patients between rooms and appointments or testing locations.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Facilitated personal hygiene management, feeding and ambulation.
Followed directions of licensed nurses to administer medications and treatments.
Supported needs of [Number]+ residents under long-term care.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Upheld infection control and prevention policies across different patient-facing areas.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Delivered high-quality care to [Type] patients in hospital facility.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

No Degree - Nursing Prerequisites

SEARK

Pine Bluff, AR

Certificate - Phlebotomy

Phlebotomy Training Specialists

Little Rock, AR

09-2022

Certificate - Certified Nurses Assistant

Commonwealth School of Nursing

Lowell, MA

11-2000

Skills

HIPAA compliance
Immunization administration
Venipuncture expertise
Vital signs monitoring
Patient intake process
Clinical documentation
Phlebotomy techniques
Specimens collection and processing
Examination preparation
Professionalism and ethics
Specimen collection
Physician support
Patient scheduling
Inventory management
Medical terminology
Direct care
Medical supply inventory
Adaptable and flexible
Patient care coordination
Patient assessment
Office equipment maintenance
Electronic health records management
Clinical applications
Vital signs measurement

Direct patient care
Maintaining confidentiality
First aid
CPR
Simple dressings
Reliable team player
Phlebotomy
Sterilization techniques
Professional bedside manner
Lab equipment operation
Customer service
Equipment sterilization
Adaptable
Conversant in English
Patient feeding
Compassionate
Conflict resolution
Compassionate caregiver
Patient bathing
Monitoring patient progress
Chronic disease management
Patient oral care
Hospice care

Accomplishments

Recognized for outstanding dedication to patient care.
Recognized for going above and beyond the call of duty.

PHI THETA KAPPA INTERNATIONAL HONOR SOCIETY

Academic Excellence

Timeline

Certified Clinical Medical Assistant

Arkansas College of Health Careers

04.2025 - 07.2025

CNA

The Blossoms at Midtowne

11.2024 - 04.2025

Certified Phlebotomy Technician

Phlebotomy Training Specialists | Phlebotomy Certification

07.2022 - 09.2022

Behavioral Health Specialist

Arkansas State Hospital

07.2005 - 03.2023

Certified Nursing Assistant

Best Home Care Agency

01.2001 - 06.2005

No Degree - Nursing Prerequisites

SEARK

Certificate - Phlebotomy

Phlebotomy Training Specialists

Certificate - Certified Nurses Assistant

Commonwealth School of Nursing

Latoya Blair/ Ereri

Summary

Overview

Work History

Certified Clinical Medical Assistant

CNA

Behavioral Health Specialist

Certified Phlebotomy Technician

Certified Nursing Assistant

Education

No Degree - Nursing Prerequisites

Certificate - Phlebotomy

Certificate - Certified Nurses Assistant

Skills

Accomplishments

PHI THETA KAPPA INTERNATIONAL HONOR SOCIETY

Timeline

Certified Clinical Medical Assistant

CNA

Certified Phlebotomy Technician

Behavioral Health Specialist

Certified Nursing Assistant

No Degree - Nursing Prerequisites

Certificate - Phlebotomy

Certificate - Certified Nurses Assistant

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