LaToya Boothe
Lawrenceville,GA
Summary
Dynamic customer service professional with extensive experience at TIP TIP STAFFING, excelling in high-volume dining environments. Proven expertise in menu knowledge and food safety, consistently enhancing guest satisfaction through effective communication and team collaboration. Recognized for delivering exceptional service and maintaining cleanliness standards, ensuring a memorable dining experience.
Overview
2
2
years of professional experience
Work History
SERVER/Customer Service Representative
TIP TIP STAFFING
Atlanta, GA
11.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Followed health safety guidelines when preparing and serving food products.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Valet/CUSTOMER SERVICE
Two Wheel Valet
Atlanta, GA
03.2023 - 06.2024
- Contributed to team efforts by accomplishing related tasks as needed.
- Positioned and removed barricades to open or close parking areas.
- Adhered to safety protocols when driving customer's vehicles.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Maintained logs of all incoming and outgoing vehicles.
- Maintained professional appearance while representing the company in public settings.
Education
Associate of Applied Science - heath information science/emphasis in medical codi
Columbia Southern University
Orange Beach, AL12-2017
Skills
- Customer service
- Menu knowledge
- Order taking
- Food safety
- Wine service
- Team collaboration
- Time management
- Drink preparation
- Specials recommendation
- Positive and professional
- Menu presentation
- Cleanliness standards
- Food inspection
- Supply restocking
- Table resetting
- High volume dining
- Hospitality service expertise
Timeline
SERVER/Customer Service Representative
TIP TIP STAFFING
11.2023 - Current
Valet/CUSTOMER SERVICE
Two Wheel Valet
03.2023 - 06.2024
Associate of Applied Science - heath information science/emphasis in medical codi
Columbia Southern University
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