Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

LaToya Bowles

Jamaica,NY

Summary

Objective: Highly motivated job seeker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. While contributing to the success of the organization and maintaining a high level of accuracy and professionalism in a fast-paced environment.

Overview

24
24
years of professional experience

Work History

Claims Specialist

Social Security Administration
Brooklyn, NY
07.2014 - Current
  • Gathering and verifying critical information through detailed interviews for benefit determination
  • Analyzed and rectified inconsistencies, making definitive eligibility decisions for initial and continued benefit entitlement.
  • Maintain and modify benefit records to guarantee precise payment allocations using the organizational data system.

Service Coordinator

Northwell Health - Region Care
Garden City, NY
03.2016 - 04.2023
  • Ensured prompt response to urgent patient needs by maintaining continuous care during after-hours, overseeing remote on call services.
  • Aligned staff schedules with fluctuating patient care demands for streamlined service delivery and optimal resource usage.
  • Ensured smooth communication by monitoring staff availability and promptly addressing any issues raised by patients or their families.

Senior Residential Aide

Breaking Ground - Safe Haven
Brooklyn, NY
04.2016 - 06.2018
  • Managed team operations including enforcing curfews and conducting regular room checks for the maintenance of a safe and organized living environment
  • Focused on meticulous documentation and incident recording during intake and discharge procedures to meet organizational requirements.
  • Compiled and submitted daily resident census reports, contributing to effective strategic planning and resource allocation.

Shift Supervisor

SCO Family Service- Bob's Place
Jamaica, NY
02.2013 - 11.2015
  • Oversaw the seamless functioning of daily operations and directed a diverse team for optimal service delivery and facility upkeep
  • Maintained a safe work environment through regular adherence to safety protocols and regulations
  • Prepared detailed reports that aided in upholding compliance and evaluating the efficiency of service operations.

Sociotherapist

Children's Village
Dobbs Ferry, NY
10.2012 - 09.2014
  • Delivered effective life skills coaching to teenagers, creating an atmosphere of personal development and encouraging positive conduct.
  • Implemented rigorous protocols to maintain a secure atmosphere through regular safety evaluations.
  • Meticulously documented behavioral progress and incident reports.

Treatment Adherence Specialist

ACQC Project STREET
Jamaica, NY
06.2006 - 06.2014
  • Facilitated access to essential support resources for individuals with HIV/AIDS and co-occurring mental health conditions through advocacy services
  • Implemented effective personalized treatment adherence strategies via regular home visits, leading to enhanced patient health outcomes.
  • Participated in weekly collaborative team meetings to align and refine patient care approaches.

Habilitation Specialist

QSAC
Valley Stream, NY
02.2010 - 01.2012
  • Developed and enhanced the daily living and personal hygiene skills of adults with mental and developmental disabilities, promoting greater independence
  • Implemented behavioral modification plans, recorded behavioral progress, and supported individuals during crisis interventions and medical appointments, maintaining strict medication schedules.

Residential Specialist

Safe Horizon
New York, NY
09.2009 - 02.2010
  • Provided compassionate assistance to families residing in a transitional shelter, guiding them through the process of trauma recovery and stabilization
  • Collaborated with new residents to conduct thorough intake assessments, allowing streamlined access to vital services including entitlement programs and healthcare referrals.
  • Maintained a safe and orderly environment by monitoring adherence to facility policies and procedures.

Substance Abuse Technician

Mecklenburg County Area Mental Health
Charlotte, NC
05.2004 - 06.2006
  • Provided comprehensive assistance to clients with co-occurring disorders, ensuring their detoxification and monitoring their progress regularly.
  • Handled client engagement from initial intake through discharge, including behavioral health assessments and adherence to personalized treatment protocols.

Subscriber Advisor

SITEL
Charlotte, NC
12.2000 - 11.2002
  • Resolved complex navigation system issues for vehicle owners through needs assessments, information clarification, and detailed research.
  • Enhanced customer satisfaction by fostering long-term relationships with clients and consistently updating client records in accordance with company guidelines.

Education

Bachelors: Sociology -

American Military University (Online Studies)

Skills

  • Research
  • Interviewing
  • Problem Solving
  • Data Analytics
  • Communication
  • Training and Mentoring

References

Available upon request

Timeline

Senior Residential Aide

Breaking Ground - Safe Haven
04.2016 - 06.2018

Service Coordinator

Northwell Health - Region Care
03.2016 - 04.2023

Claims Specialist

Social Security Administration
07.2014 - Current

Shift Supervisor

SCO Family Service- Bob's Place
02.2013 - 11.2015

Sociotherapist

Children's Village
10.2012 - 09.2014

Habilitation Specialist

QSAC
02.2010 - 01.2012

Residential Specialist

Safe Horizon
09.2009 - 02.2010

Treatment Adherence Specialist

ACQC Project STREET
06.2006 - 06.2014

Substance Abuse Technician

Mecklenburg County Area Mental Health
05.2004 - 06.2006

Subscriber Advisor

SITEL
12.2000 - 11.2002

Bachelors: Sociology -

American Military University (Online Studies)

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