Kimberly Lewis
Tuscaloosa,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Claims Specialist
Allstate Insurance
04.2023 - Current
- Managed inquiries from insured and claimants by updating status, scheduling inspections, and arranging rentals.
- Issue payments and remediate lost checks by reissuing.
- Complete outbound customer contacts, and follow up on claim work to bring existing claims to resolution.
- Applied critical thinking to identify more efficient work methods.
- Collaborated with external vendors.
Customer Service Associate II
Allstate Insurance
01.2021 - 04.2023
- Streamlined assistance for billing and endorsement inquiries.
- Facilitated access to restricted policy details for lienholders, mortgage companies, and law enforcement.
- Acknowledged for strong performance and consistent attendance, leading to temporary Coaching partner opportunity.
Associate Manager – Contract Options and Screen Credit / Legal Assistant
Twentieth Century Fox Television
Los Angeles, CA
05.2010 - 08.2015
- Reviewed all talent contracts, literary and rights deals, and tracked all deal options in IDEA.
- Advised all cross-functional partners of upcoming dates and expirations via email.
- Point of contact regarding contractual requests and research.
- Coordinated with business and legal affairs on the response to the action.
- Prepared and dispatched start date notifications to talent agents and management.
- Reviewed talent contracts for onscreen credit for fifteen television productions.
- Coordinated with production, and various internal and external teams during production and post-production regarding all aspects of screen credits.
- Secured required guild waivers for non-standard credit placements.
- Frequent guild research and interaction with the Labor Department when necessary.
- Analyzed episode credits and determined modifications needed for final approval.
- Monitored deadlines for audits, objections, and incontestability. Updated charts to reflect granted extensions.
- Supported Senior Vice President and two Associate Directors.
- Managed SVP's schedule using Outlook.
- Scheduled audit meetings, conference calls, and managed expense reports.
- Drafted letters and prepared correspondence.
- Distribute documents to FOX executives.
Customer Service Associate-part-time
Anthropologie
El Segundo, CA
10.2007 - 05.2010
- Greeted customers upon entering the store.
- Ensured the highest level of customer care in line with Anthropologie’s specific service expectations.
- Determined the customer’s needs and offer suggestions or alternatives.
- Practiced proper phone etiquette.
- Helped to maintain organization, cleanliness, and restock storewide.
- Hired for seasonal employment and asked to remain with the company as a regular part-time employee.
Customer Service Technical Support
MySpace.com
El Segundo, CA
11.2008 - 01.2010
- Supplied technical guidance to customers using email.
- Resolved log-in issues, cyberbullying, inappropriate content, and deletion of underage profiles.
Script Supervisor/Production Assistant
Los Angeles, CA
06.2007 - 08.2009
- Participated in seventeen short films and television pilots, fulfilling responsibilities as script supervisor, director, and production assistant.
- Ensured project continuity by monitoring each shot and documenting detailed action descriptions between actors.
- Provided daily production and progress reports w/daily notes to film editor.
- Assisted directors with filming behind the scenes footage, as well as assisting with craft services/running errands.
Education
Business Courses - Business
Jefferson State Community College
Birmingham, ALCommunication courses - Communicatio
Shelton State Community College
Tuscaloosa, ALSkills
- Organizational skills
- Analytical skills
- Effective communication
- Research
- CRM
- Workday
- Internal contract tracking database
- PeopleSoft
- Salesforce
- Doczilla
- DM
- Avaya
- NexGen
- Microsoft Word, Outlook, Teams, and Excel
Timeline
Claims Specialist
Allstate Insurance
04.2023 - Current
Customer Service Associate II
Allstate Insurance
01.2021 - 04.2023
Associate Manager – Contract Options and Screen Credit / Legal Assistant
Twentieth Century Fox Television
05.2010 - 08.2015
Customer Service Technical Support
MySpace.com
11.2008 - 01.2010
Customer Service Associate-part-time
Anthropologie
10.2007 - 05.2010
Script Supervisor/Production Assistant
06.2007 - 08.2009
Business Courses - Business
Jefferson State Community College
Communication courses - Communicatio
Shelton State Community College
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