Latoya Burnette
Franklinton,NC
Summary
Proven track record in enhancing warehouse operations and customer satisfaction at Molina Healthcare, adept in warehouse safety and problem-solving. Skillfully managed high call volumes and improved package handling efficiency, significantly reducing damage rates. Excels in customer service and data entry, demonstrating a commitment to excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Loader/Unloader
Variety Wholesalers Inc.
02.2021 - 03.2023
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
Health Care Call Center Representative
Molina Healthcare
02.2018 - 02.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Making outbound calls to assigned providers,used a call flow to encourage medical providers to send in charts via fax or mail
Package Handler
Lyneer Staffing Solutions
04.2016 - 03.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Franklinton High School
Franklinton, NC06.2016
Skills
- Warehouse Safety
- Paperwork management
- Shipping and receiving
- Stacking and Storing
- Loading and unloading
- Customer Service
Timeline
Loader/Unloader
Variety Wholesalers Inc.
02.2021 - 03.2023
Health Care Call Center Representative
Molina Healthcare
02.2018 - 02.2021
Package Handler
Lyneer Staffing Solutions
04.2016 - 03.2018
Franklinton High School
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