Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Latoya Carey

La Porte

Summary

Diplomatic customer service representative with years of meeting and exceeding customers' needs and expectations. Proficient in reviewing customer complaints, resolving complex issues. Ability to multi-task Communication skills Dependable and organized Friendly and understanding Multi-line phone use Problem solving Positive attitude Team player Customer satisfaction

Overview

7
7
years of professional experience

Work History

Driver

Transdev Medical Transportation
03.2023 - Current


  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Assisted passengers with boarding and disembarking, providing exceptional customer service during all interactions.
  • Conducted pre-trip inspections of vehicles, identifying maintenance needs to enhance operational safety and efficiency.

Customer Service Representative

Penske Truck Leasing and Logistic
05.2021 - 02.2023
  • Developed strong relationships with clients through exceptional customer service skills.
  • Delivered exceptional customer service by addressing inquiries promptly and professionally.

Customer Service Sales Agent

Asurion
08.2019 - 04.2021
  • Provide support for customers inquiries about lost or damage devices and resolving customers issues.

Teacher's Assistant

Lil Rascals Child Care
02.2018 - 09.2019
  • Assisted teachers with lesson preparation and curriculum implementation.

Education

Some College (No Degree) - Culinary Arts

San Jacinto College District
Pasadena, TX

High School Diploma -

Calumet, Chicago, IL
06.2005

Skills

  • Cross-selling and upselling
  • Multitasking
  • Computer skills
  • Passenger Assistance
  • Driving and Transportation
  • Customer Service
  • Loading and unloading
  • Safety protocols
  • Order picking and processing
  • DOT compliance

Education and Training

true

Timeline

Driver

Transdev Medical Transportation
03.2023 - Current

Customer Service Representative

Penske Truck Leasing and Logistic
05.2021 - 02.2023

Customer Service Sales Agent

Asurion
08.2019 - 04.2021

Teacher's Assistant

Lil Rascals Child Care
02.2018 - 09.2019

Some College (No Degree) - Culinary Arts

San Jacinto College District

High School Diploma -

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