Mirza Ghani
Catonsville,MD
Summary
professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Uber,Lyft & UZURV
11.2020 - Current
- UZURV MOBILITY DRIVER FOR DISABLE AND ELDERLY PEOPLE. TO TAKE THEM INTO HOSPITAL APPOINTMENT.
- AS A DRIVER COMPLETE TRIPS AND WEEK DAYS QUEST
- WEEKEND QUEST
- PICK UP AND DROP OFF PEOPLE TO THEIR DESTINATION.
Store Manager
HIZER, LLC
02.2017 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
MARYLAND HIGH SCHOOL
District Of Columbia 1850 M Street NW, Suite 54008.2024
Bachelor's degree in BACHELOR OF COMMERCE -
UNIVERSITY OF PUNJAB
GUJRAT, PUNJAB06.2011
CERTIFICATE COMPUTER INFORMATION TECHNOLOGY in CCIT -
INFO ZONE TECHNICAL INSTITUTE
GUJRAT, PUNJAB01.2005
Skills
- Store Management Experience
- Time Management
- Load & Unload
- Delivery Driver Experience
- Customer service (5 years)
- Shuttle Driving
- CALL CENTER
- Upselling strategies
- Cold-calling
- Cross-selling techniques
Certification
- CPR, 11/2021, 11/2023, CPR CERTIFICATE. HELPING PEOPLE IN EMERGENCY SITUATION.
- Passenger Endorsement
- Food Handler Certification
- Chauffeur's License - MARYLAND Department of Motor Vehicles.
- Professional in Passenger Service Excellence – American Public Transportation Association.
Languages
Urdu
Native or Bilingual
Spanish
Limited Working
Punjabi
Native or Bilingual
Portuguese
Limited Working
Timeline
Driver
Uber,Lyft & UZURV
11.2020 - Current
Store Manager
HIZER, LLC
02.2017 - 03.2019
High School Diploma -
MARYLAND HIGH SCHOOL
Bachelor's degree in BACHELOR OF COMMERCE -
UNIVERSITY OF PUNJAB
CERTIFICATE COMPUTER INFORMATION TECHNOLOGY in CCIT -
INFO ZONE TECHNICAL INSTITUTE
Similar Profiles
Warren Taylor AndersonWarren Taylor Anderson
Delivery Driver at Amazon Flex, Lyft, Uzurv, Uber, Doordash, Roadie, Grubhub, Instacart, Walmart SparkDelivery Driver at Amazon Flex, Lyft, Uzurv, Uber, Doordash, Roadie, Grubhub, Instacart, Walmart Spark
JUAN ROSARIOJUAN ROSARIO
Personal Car Driver at UZURV / LYFT / UBERPersonal Car Driver at UZURV / LYFT / UBER
Manishkumar PatelManishkumar Patel
Driver at Uber, Uber Package, Uber Eat & LYFTDriver at Uber, Uber Package, Uber Eat & LYFT
Deanna PenyakDeanna Penyak
Executive Administrative Specialist at Catalent Pharma SolutionsExecutive Administrative Specialist at Catalent Pharma Solutions
Tamika N. ThomasTamika N. Thomas
Buyer I (Courts and Finance and Budget)/ Pcard Program Analyst at County Of Albemarle, VABuyer I (Courts and Finance and Budget)/ Pcard Program Analyst at County Of Albemarle, VA