LaToya Carson
Beaumont,Tx.
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Beaumont, TX
08.2022 - Current
- Supervised daily operations, ensuring adherence to company policies and standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities.
HIM Technician (Clinicals)
Riceland Hospital
Winnie, TX
03.2026 - 04.2026
- Managed patient health information requests, ensuring compliance with HIPAA regulations.
- Coordinated with healthcare providers to resolve discrepancies in patient records.
- Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Customer Service Representative
Alorica work at home
04.2021 - 03.2022
- (2/08-2/2019)
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Provided accurate product information and troubleshooting assistance to enhance user experience.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Cashier
Luby’s Restaurant
Beaumont, Tx
01.2019 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Phlebotomy-Certified -
San Jacinto College
Pasadena, TX04-2011
Medical Assistant -Diploma - undefined
Texas School Of Business
Friendswood, Tx10-2007
Associate of Applied Science -
Lamar Institute of Technology
Beaumont, TX12-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
HIM Technician (Clinicals)
Riceland Hospital
03.2026 - 04.2026
Shift Leader
Loves Travel Stop
08.2022 - Current
Customer Service Representative
Alorica work at home
04.2021 - 03.2022
Cashier
Luby’s Restaurant
01.2019 - 01.2021
Medical Assistant -Diploma - undefined
Texas School Of Business
Phlebotomy-Certified -
San Jacinto College
Associate of Applied Science -
Lamar Institute of Technology
Qualifications
20 years of money handling skills 3 of which I held as a department manager, 2 years of scheduling appointments as a customer service representative.