Latoya Citizen
Houston,TX
Summary
Conscientious Senior Manager who enjoys management/leadership development, and promoting positive change. Articulate and persuasive in dealing with management, peers, staff, and diverse culture. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
20
20
years of professional experience
Work History
Lead Training Manager
S4 Communications
Houston, TX
11.2019 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, and training assessments to sales force.
- Assisted in development of employee assessments to measure training value.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Tested all training software and hardware prior to commencing training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Ambassador
Amazon Fulfillment Associates
Houston, TX
08.2018 - 11.2019
- Coached team members in techniques necessary to complete job tasks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Account Manager
Coca-Cola Refreshments
Houston, TX
11.2016 - 05.2018
- Built relationships with new business accounts and promoted long term business growth.
- Introduced new innovations
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
Store Manager
Walgreens
05.2007 - 11.2016
- Responsible for full store operations
- Supervise and schedule job assignments for retail sales force
- Hiring & Firing of Staff including Pharmacist & Techs
- Profit & Loss, Merchandising, Personnel, & Shrinkage Control
- Set up clinics with surrounding businesses and assisted living facilities
Automotive Sales Consultant
Billy Navarre Chevrolet
Lake Charles, LA
04.2005 - 04.2007
- Closed sales by overcoming objections, asking for sales, negotiating price, and directing customer to complete purchase contract
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Store Manager
Burkes Outlet
12.2003 - 03.2005
- Started as Supervisor and was promoted as store manager within 6 months
- Carry full responsibility for the operations of the store
- Hire and train employees, prepare weekly schedule, monitor and evaluate performance
- Supervise and schedule job assignments for retail sales force
- Profit & Loss, Merchandising, Personnel, & Shrinkage Control
Education
BS - Business Administration
Northwestern State University
Skills
- Independent Insurance Broker (8 years)
- Completed Dale Carnegie Course
- Completed Stuker Phone Training
- Completed Excel Certification
Accomplishments
- (225)223-9998
- Articulate and persuasive in dealing with management, peers, staff, and diverse clientele
- Strong decision making, leadership, and marketing skills
- Solid background in sales and product experience -Upper management and training experience -Completed Dale Carnegie Course -Completed Stuker Phone Training -Tau Beta Sigma National Honorary Fraternity Life Member (2000-Present) -Certified Pharmacy Technician (expired) -TABC License (Exp
- 04/06/2020)
Timeline
Lead Training Manager
S4 Communications
11.2019 - Current
Ambassador
Amazon Fulfillment Associates
08.2018 - 11.2019
Account Manager
Coca-Cola Refreshments
11.2016 - 05.2018
Store Manager
Walgreens
05.2007 - 11.2016
Automotive Sales Consultant
Billy Navarre Chevrolet
04.2005 - 04.2007
Store Manager
Burkes Outlet
12.2003 - 03.2005
BS - Business Administration
Northwestern State University
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