Latoya Collins Anderson
Fort Washington,MD
Summary
Results-oriented professional experienced in store management, recognized for exceptional problem-solving and communication skills. Proven ability to train and mentor staff, streamline inventory processes, and deliver an outstanding customer experience.
Overview
22
22
years of professional experience
Work History
Store Manager
Aldi Foods
Clinton Maryland
08.2021 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and operational efficiency.
- Implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Developed staff schedules to align with peak shopping times, enhancing customer experience.
- Ensured store cleanliness and safety standards, fostering a welcoming shopping environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Department Supervisor
Fresh Market Food
Rockville, MD
09.2015 - 08.2021
- Supervised daily operations, ensuring compliance with food safety regulations and quality standards.
- Trained and mentored team members on best practices in customer service and product handling.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed staff schedules to maintain operational efficiency during peak hours.
- Led initiatives to enhance store layout, improving customer flow and shopping experience.
- Collaborated with management on strategic planning for seasonal promotions and product launches.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built and designed large displays weekly to promote specific products.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Popeyes® Louisana Kitchen
Silver Spring, MD
10.2013 - 09.2015
- Supervised daily operations to ensure high-quality food service and customer satisfaction.
- Trained and mentored team members on operational best practices and safety protocols.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented promotional strategies that increased foot traffic and sales during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Supervisor
Home Depot
Hyattsville, MD
02.2004 - 08.2013
- Analyzed sales data to identify trends, informing inventory purchasing decisions for optimal sales performance.
- Facilitated team meetings to communicate goals, gather feedback, and drive continuous improvement efforts.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
Education
Associate of Science - Nursing Practice
TEST College of Technology
Beltsville, MD06-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Inventory management
- Shift scheduling
- Employee training
- Goals and performance
Timeline
Store Manager
Aldi Foods
08.2021 - Current
Department Supervisor
Fresh Market Food
09.2015 - 08.2021
Assistant Manager
Popeyes® Louisana Kitchen
10.2013 - 09.2015
Department Supervisor
Home Depot
02.2004 - 08.2013
Associate of Science - Nursing Practice
TEST College of Technology