Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LaToya Crawley

East Orange,NJ

Summary

Dedicated healthcare professional with expertise in patient-centered care and administrative coordination at Maritime Parc. Notable for significantly enhancing patient and event experiences through exceptional customer service and keen attention to detail. Proficient in Epix applications and medical terminology, combined with strong organizational skills that excel in high-pressure environments. Aiming to leverage this background to improve healthcare delivery and operational efficiency further.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Catering Associate

Maritime Parc
Jersey City, NJ
06.2015 - Current
  • Attention to detail, multitasking, and understanding of healthcare regulations.
  • Performed exceptional customer service under pressure at banquets and events.
  • Displayed reliability through consistent evening shifts.
  • Demonstrated resilience and persistence over extended periods.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided guidance and support to kitchen staff as needed throughout the event preparation process.

Surgical Float Aide

Goals Plastic Surgery Solutions LLC
Fairlawn, NJ
09.2021 - 11.2022
  • Recorded patient medical histories, complaints, and communications.
  • Coordinated supplies inventory to ensure adequate materials.
  • Prepare exam room following protocol.
  • Supports OR functions through meticulous cleaning and patient handling.
  • Provided customer service, addressing inquiries and resolving issues promptly.

Inst Neurology Secretary

Saint Barnabas Medical Center
Livingston, NJ
01.2019 - 01.2020
  • Coordinated appointments and surgeries for 40 patients based on specific doctor needs.
  • Recorded surgical coordination details in electronic medical records.
  • Ensured clarity in communicating with patients about pending medical processes.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Organized and maintained filing systems for important documents.

Unit Clerk

Sliver Lake Hospital
Newark, NJ
05.2017 - 11.2019
  • Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
  • Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Directed both internal and external patient transport operations.

Education

Associate of Science - Biology

Essex County College
Newark, NJ
05.2016

Skills

  • Customer Service Expertise
  • Effective Under Pressure
  • Administrative Task Coordination
  • Detail-Oriented Execution
  • Patient-Centered Care
  • Proficient in Epix and Related Applications
  • Medical terminology
  • Front desk operations
  • HIPAA guidelines
  • Emergency response
  • Public health awareness
  • Unit administrative support
  • Strong organization
  • Multi-line phone system
  • Patient scheduling

Certification

Essex County College Training INC

Completed May 2013 (90 Hours)

Certified Nursing Aid (CNA)

CPR AND FIRST AID CERTIFED

References

Available upon request.

Timeline

Surgical Float Aide

Goals Plastic Surgery Solutions LLC
09.2021 - 11.2022

Inst Neurology Secretary

Saint Barnabas Medical Center
01.2019 - 01.2020

Unit Clerk

Sliver Lake Hospital
05.2017 - 11.2019

Catering Associate

Maritime Parc
06.2015 - Current

Associate of Science - Biology

Essex County College

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LaToya Crawley