Summary
Overview
Work History
Education
Skills
Military Training
Timeline
Generic

Latoya D Christie

Greeley,USA

Summary

Detail-oriented, self-motivated individual with more than 10 years’ experience within customer service able to work with diverse populations, under tight deadlines and stressful situations. Has a strong ability to think and problem-solve critically.

Overview

17
17
years of professional experience

Work History

Child Caregiver

Entrust Health
Greeley, CO
02.2026 - Current
  • Provision of assistance with hygiene, bathing, dressing, grooming, toileting, and incontinence care.
  • Performance of skilled tasks such as medication administration, skin care, and respiratory care.
  • Completion of household tasks, including cleaning, laundry, meal preparation, and shopping.
  • Assistance with transfers, positioning, and ambulation.
  • Monitoring the member’s condition and reporting changes to a nurse or agency.

Uber
Orlando, FL
12.2018 - Current
  • Ensure the safe pickup and transportation of passengers and items to designated destinations utilizing GPS navigation.
  • Comply with all traffic regulations, maintain vehicle cleanliness, and foster a professional and courteous environment.
  • Utilize the driver application to accept assignments, navigate routes, and manage earnings.
  • Select, manage, and adjust working hours and locations to accommodate part-time or gig-based employment.

United States Postal Service
Greeley, CO
06.2023 - 06.2025
  • Organize mail for delivery in the sequence before departure for both rural and city routes.
  • Deliver mail to mailboxes, door slots, or cluster boxes along assigned routes, either on foot or by vehicle.
  • Use handheld scanners to track items, obtain signatures for registered or certified mail, and manage postage-due mail.
  • Handle loads up to 70 lbs when loading or unloading mail trucks.
  • Collect outgoing mail from customers and blue collection boxes.
  • Provide information on postal services and sell stamps or money orders, especially on rural routes.

Tier I iOS and macOS

Kelly Services
El Paso, TX
06.2022 - 06.2023
  • Handle heavy call volume
  • Maintain high-quality service while remaining efficient and reliable for each customer's individual needs.
  • Schedule Reservations, take ownership of cases, and fully commit to resolving complicated issues.
  • Diagnose and troubleshoot macOS and iOS hardware and software issues.
  • Create, record, and update Service Repair Order.

Tier I iOS and MSS billing

Concentrix
El Paso, TX
11.2020 - 08.2021
  • Handle high call volume while maintaining quality, proper etiquette and demonstrating strong people skills by interacting with customers in response to their inquiries, about products and services
  • Diagnose and solve technical issues
  • Researching available resources and database
  • Handle billing accounts
  • Scheduling appointments

Dollar Tree
El Paso, TX
05.2020 - 01.2021
  • Perform essential customer service duties.
  • Meeting and greeting customers, assisting in sales, and answering questions about products, services, and merchandise.

Taxi Drivers and Chauffeurs
Orlando, FL
01.2020 - 05.2020
  • Responded to dispatch, accepting incoming ride requests, collecting payments, and troubleshooting breakdowns. Navigating from one location to the next with passengers in a safe and timely manner
  • Helped passengers load and unload their baggage; assisted with luggage, wheelchairs, and walkers.
  • Effectively communicated with customers and provided comfort and support when needed
  • Assisted customers on estimated times to ensure on-time arrivals based on experience driving through traffic
  • Mears Transportation

Customer Service Representative
El Paso, TX
05.2014 - 12.2014
  • Handled a high volume of inbound calls
  • Provided a friendly, quality experience to each customer
  • Followed a provided script to handle customer calls in a timely manner
  • Navigated through resources and tools available to solve problems
  • Maintained composure to quickly and efficiently de-escalate customer concerns
  • Prepared clear, concise, and accurate records and other documentation
  • DialAmerica

Soldier - Dietary Service Specialist
Greater Orlando, FL
12.2008 - 10.2012
  • Maintained the Basic Nutritional guidelines for soldiers
  • Meet deadlines based on instruction
  • Managed time effectively and allocated resources for soldiers dietary needs.
  • US ARMY National Guard

Education

Associate's Degree - Multidisciplinary Studies

El Paso Community College
El Paso, TX

Skills

  • Leadership Experience
  • Resourceful
  • Quick Learner
  • Flexible
  • Team Player
  • Time Management
  • Strong Business Acumen
  • Proficient with Microsoft Office
  • Data Entry
  • Interpersonal Communication

Military Training

  • First Aid/ and CPR Safety
  • Basic Risk Management
  • Equal Opportunity
  • Resiliency
  • Leadership
  • Sexual Harassment Awareness
  • Suicide Awareness Prevention

Timeline

Child Caregiver

Entrust Health
02.2026 - Current

United States Postal Service
06.2023 - 06.2025

Tier I iOS and macOS

Kelly Services
06.2022 - 06.2023

Tier I iOS and MSS billing

Concentrix
11.2020 - 08.2021

Dollar Tree
05.2020 - 01.2021

Taxi Drivers and Chauffeurs
01.2020 - 05.2020

Uber
12.2018 - Current

Customer Service Representative
05.2014 - 12.2014

Soldier - Dietary Service Specialist
12.2008 - 10.2012

Associate's Degree - Multidisciplinary Studies

El Paso Community College

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