LATOYA FAMILIA
Sugarland,Texas
Summary
Dedicated professional with proven performance in management leadership and communication. Detail oriented in problem solving & planning. Ready to make an immediate contribution to your organization.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Certified Dog Trainer - Caregiver
SAVVY PAWS PET SERVICES
Manhattan, New York
01.2009 - Current
- Promoted, conducted, and instructed animals following established training curricula.
- Assessed individual training needs to develop customized training plans.
- Trained animals in behavior techniques for presentations, enhancing training quality.
- Managed dogs with behavioral challenges, ensuring safe handling of various sizes and temperaments.
- Ensured animals received highest quality care in safe, secure kennel.
- Maintained professional, proper and safe living conditions for health and care of animals.
- Organized and maintained training space to ensure safety and efficiency during sessions.
Leasing Specialist
Parkchester Real Estate
The Bronx, New York
03.2020 - 08.2025
- Managed tenant inquiries and provided information on available properties.
- Coordinated property viewings and facilitated lease signings with prospective tenants.
- Assisted in preparing lease agreements and ensuring compliance with regulations.
- Maintained accurate records of tenant applications and lease documents.
- Developed relationships with current tenants to enhance community engagement.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Explained policies and procedures to tenants and enforced rules.
- Trained staff on compliance, policies and procedures to maximize success.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Prepared and submitted daily, weekly, and monthly and reports by deadlines.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
Front Desk Manager
LaGuardia Plaza Hotel
Long Island City, NY
02.2020 - 08.2024
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Greeted guests in a friendly manner, checked them in and out of the hotel using computer systems, and answered any questions they had regarding their stay.
- Maintained accurate records of guest room bookings, cancellations, no-shows, and payments to ensure accuracy in billing procedures.
- Greeted and registered guests.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
Cashier
Target
New York, NY
05.2018 - 02.2020
- Utilized advanced software to create and maintain accurate customer records and reservations.
- Assigned duties to workers and schedule shifts.
- Inspected guest rooms, public areas, and grounds for cleanliness and appearance.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Greeted and informed customers of products, fostering positive store experiences.
- Assisted customers with locating items throughout the store when needed.
- Developed and maintained a positive working relationship with customers.
Elderly Caregiver
Swift HomeCare
Queens, New York
- Assisted clients with daily living activities including bathing and grooming.
- Administered medication as per prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance clients' well-being.
- Maintained a clean and safe environment for clients at home.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Respected the privacy, dignity and confidentiality of each client served.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported clients to doctor appointments or other necessary outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
Education
High School Diploma - Law
Law Enforcement & Public Safety
QueensSkills
- Empathy
- Active Listening
- Emotional Intelligence
- Communication
- Management
- Team Leadership
Certification
Certified Dog Trainer
Timeline
Leasing Specialist
Parkchester Real Estate
03.2020 - 08.2025
Front Desk Manager
LaGuardia Plaza Hotel
02.2020 - 08.2024
Cashier
Target
05.2018 - 02.2020
Certified Dog Trainer - Caregiver
SAVVY PAWS PET SERVICES
01.2009 - Current
Elderly Caregiver
Swift HomeCare
High School Diploma - Law
Law Enforcement & Public Safety