Lizette Hernandez
Houston,TX
Summary
Customer-focused professional with expertise in delivering exceptional service and managing time effectively in diverse environments. Bilingual communicator skilled in fostering customer satisfaction and collaborating within teams. Capable of thriving under pressure while quickly mastering new skills to meet organizational goals. Committed to enhancing brand reputation through strong interpersonal skills and organized practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dog Trainer/Sales Associate
Suburban K9
Houston, TX
01.2025 - 01.2026
- Developed customized training plans for various breeds, effectively addressing specific behavior challenges and enhancing training outcomes.
- Improved dog obedience and behavior using positive reinforcement techniques, resulting in better owner-dog relationships.
- Trained dogs in basic obedience commands and advanced skills.
Receptionist
Texas Office of Attorney General
Houston, Texas
12.2019 - 12.2024
- Welcomed visitors and clients at reception, ensuring a positive first impression.
- Managed incoming calls, directing inquiries to appropriate departments.
- Managed incoming calls, recorded messages, and directed calls to relevant departments or personnel to ensure efficient communication.
- Coordinated preparation and distribution of office correspondence and legal documents to support effective information flow.
- Scheduled appointments for legal consultations and meetings efficiently.
Retail Stock Associate
Harbor Freight
Houston, Texas
09.2018 - 08.2019
- Unloaded trucks, inspected for damage, and efficiently transported stock to sales floor to ensure product availability.
- Organized shelves, labeled prices, set up planograms, and conducted cycle counts to maintain inventory accuracy.
- Maintained cleanliness and organization of aisles and storage areas for safety.
- Assisted shoppers in locating products and effectively explained item features to enhance customer experience.
- Operated equipment such as forklifts safely while ensuring OSHA compliance.
Paint Sales Associate
Home Depot
Corpus Christi, Texas
06.2016 - 08.2018
- Guided customers in selecting paint products and colors tailored to their project needs.
- Facilitated accurate customer transactions at point of sale, ensuring smooth purchasing experience.
- Provided project advice, restocked shelves, and upheld cleanliness in department to enhance customer shopping experience.
Education
High School Diploma -
South Houston High School
South Houston, TXSome College (No Degree) - Agricultural Science
Texas A&M University
Kingsville, TXSkills
- English and Spanish proficiency
- Technical expertise
- Project management
- Time management
- Team collaboration
- Adaptability and flexibility
- Detail orientation
- Communication skills
- Empathy
- Customer relationship management
Certification
Canine Good Citizen Certificate
References
References available upon request.
Timeline
Dog Trainer/Sales Associate
Suburban K9
01.2025 - 01.2026
Receptionist
Texas Office of Attorney General
12.2019 - 12.2024
Retail Stock Associate
Harbor Freight
09.2018 - 08.2019
Paint Sales Associate
Home Depot
06.2016 - 08.2018
High School Diploma -
South Houston High School
Some College (No Degree) - Agricultural Science
Texas A&M University