Elizabeth DeShaw
East Hartford,CT
Summary
Dynamic and results-driven professional with extensive experience at Petco, excelling in customer service and employee training. Proven ability to enhance team performance and optimize operations through effective cash handling and problem-solving skills. Committed to fostering a positive environment while delivering exceptional service and training new staff to uphold high standards.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
Work History
Dog Trainer/Sales Associate
Petco
Glastonbury, CT
03.2025 - 12.2025
- Trained dogs in basic obedience commands using positive reinforcement techniques.
- Developed customized training plans based on individual dog behavior and owner goals.
- Conducted group training sessions, fostering socialization among dogs and owners.
- Monitored progress of training programs, adjusting techniques to enhance effectiveness.
- Trained new staff on company policies and service protocols, fostering a knowledgeable and capable team environment.
- Assisted customers with product inquiries and provided recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register systems and customer service protocols.
Delivery Driver/Cook/Server
Domino's Pizza
Vernon, CT 06066 ·
10.2023 - 12.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate logs of deliveries and vehicle maintenance for operational efficiency.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Assisted in training new drivers on company policies and delivery processes.
- Prepared diverse menu items following recipes and ensuring high-quality presentation.
- Managed kitchen operations, maintaining cleanliness and organization for efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Kennel Technician/Front Desk Receptionist
Lazy Dog Pet Salon & Daycare
Vernon, CT 06066
04.2023 - 09.2024
- Administered daily care routines for various dog breeds, ensuring health and well-being.
- Maintained cleanliness of kennel facilities, promoting a safe environment for pets.
- Assisted with grooming procedures, enhancing pet appearance and hygiene.
- Monitored behavior and interactions among dogs, identifying potential issues early.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming and professional front desk environment.
- Handled incoming mail and packages, distributing them promptly to respective personnel.
- Scheduled appointments and coordinated calendars for staff, optimizing office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
House Cleaner
Blue House Staffing
Marlborough, MA
11.2021 - 12.2022
- Trained new staff on cleaning techniques and safety protocols.
- Ensured high standards of cleanliness across residential properties.
- Utilized industry-standard cleaning products and equipment effectively.
- Developed efficient cleaning schedules to maximize productivity.
DoorDash Delivery Driver
DoorDash
Willimantic, CT
06.2016 - 09.2020
- Delivered food orders efficiently, ensuring timely arrivals to enhance customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding order status and resolution of issues.
- Maintained accurate records of deliveries, providing essential information for operational improvements.
Cashier/Retail Sales Associate
Petco
Dayville, CT
02.2014 - 06.2017
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing products effectively.
- Trained new team members on cash handling procedures and store policies.
Dog Bather
Smoochie Poochie
Dayville, CT
08.2013 - 11.2013
- Executed bathing and grooming services, ensuring cleanliness and comfort for dogs.
- Maintained a safe and sanitary work environment through diligent cleaning practices.
- Assisted in handling and calming dogs during grooming sessions to enhance customer satisfaction.
- Implemented efficient bathing techniques, reducing time spent on individual grooming sessions.
Animal Caregiver
Shepard's Gate Farm
Holland, MA
06.2013 - 09.2013
- Provided daily care for animals, ensuring proper feeding and hygiene.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Developed and implemented enrichment activities to enhance animal well-being.
- Trained new staff on animal handling techniques and safety protocols.
- Managed scheduling for feeding, cleaning, and exercise routines efficiently.
- Cleaned, fed, milked, and medicated for a herd of 150 goats
Education
High School Diploma -
Homeschool
Woodstock Valley, CT02-2012
Skills
- Customer service
- Store opening/closing procedures
- Employee training
- Customer service management
- Opening and closing procedures
- Cashier training
- Supply restocking
- Online order picking
- POS system
- New hire training
- Cleaning and sanitizing
- Money handling
- Friendly, positive attitude
- Problem-solving skills
- Teamwork and collaboration
Languages
English
Timeline
Dog Trainer/Sales Associate
Petco
03.2025 - 12.2025
Delivery Driver/Cook/Server
Domino's Pizza
10.2023 - 12.2024
Kennel Technician/Front Desk Receptionist
Lazy Dog Pet Salon & Daycare
04.2023 - 09.2024
House Cleaner
Blue House Staffing
11.2021 - 12.2022
DoorDash Delivery Driver
DoorDash
06.2016 - 09.2020
Cashier/Retail Sales Associate
Petco
02.2014 - 06.2017
Dog Bather
Smoochie Poochie
08.2013 - 11.2013
Animal Caregiver
Shepard's Gate Farm
06.2013 - 09.2013
High School Diploma -
Homeschool