La Toya Fleming
Summary
Customer-focused professional with expertise in operational efficiency and customer service. Manages multiple tasks with precision and strong attention to detail. Skilled in appointment scheduling and records management, resolving issues effectively while optimizing time management. Dedicated to improving customer experiences in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Merchandising Execution Team (MET) Associate
Home Depot
Brooklyn
07.2025 - Current
- Maintained visually appealing merchandise displays aligning with company standards to attract customer attention.
- Effectively managed multiple responsibilities in a high-volume retail environment.
- Collaborated with team members and leadership to streamline processes, enhancing overall operational efficiency.
- Delivered prompt, courteous customer service, contributing to a positive shopping experience and customer satisfaction.
Patient Care Aide
Ultimate Care
Brooklyn
08.2023 - 07.2025
- Provided compassionate, patient-centered care, ensuring adherence to confidentiality standards.
- Promptly reported changes in patient condition to healthcare professionals, ensuring timely intervention.
- Facilitated effective communication with patients and families, enhancing comfort and understanding.
- Accurately documented patient information, observations, and daily activities.
Medical Receptionist / Front Desk Scheduler
Bart De Gregorio, MD (Cardiology)
New Jersey
08.2021 - 08.2023
- Coordinated front desk operations, enhancing patient flow in a busy medical practice.
- Scheduled, confirmed, and adjusted patient appointments with accuracy and efficiency.
- Greeted and assisted patients, creating a professional and welcoming environment that improved patient experience.
- Managed high-volume inbound calls (50+ daily), addressing inquiries and directing calls appropriately.
- Maintained organized patient records, supporting efficient administrative workflow.
Education
High School Diploma -
Royal Academy
Trinidad And Tobago06-2021
Associate of Business Administration -
Borough of Manhattan Community College
New York, NY04-2026
Skills
- Customer Service
- Phone Handling
- Appointment Scheduling
- Records Management
- Microsoft Office
- Multitasking Skills
- Time Management
- Attention Detail
- Problem Resolution
- Fast learner
- Team player
- HIPAA Compliance
Timeline
Merchandising Execution Team (MET) Associate
Home Depot
07.2025 - Current
Patient Care Aide
Ultimate Care
08.2023 - 07.2025
Medical Receptionist / Front Desk Scheduler
Bart De Gregorio, MD (Cardiology)
08.2021 - 08.2023
High School Diploma -
Royal Academy
Associate of Business Administration -
Borough of Manhattan Community College