Latoya Forte
Dallas,TX
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Epi Breads
Dallas, Texas
11.2020 - 01.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Monitored temperature and humidity levels in the warehouse environment.
- Managed hazardous waste removal operations per government regulations.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Customer Service Representative
SUBWAY®Restaurants
Dallas, Texas
02.2018 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2004
Skills
- Shipment unpacking
- Truck processing
- Loading and unloading
- Shipping and receiving
- Recruitment
- Kitchen oversight
- Restaurant operations management
- Labor and food cost control
- Kitchen equipment operation and maintenance
- Personnel recruiting
- Order delivery practices
- Proven sales record
- Conflict resolution techniques
- Honed marketing skills
- Menu pricing
- Promotions planning
- TIPS certified
- Customer service best practices
- Employee recruitment expertise
- Point of sale (POS) system operation
- Full service restaurant background
- Supervisory skills
- Catering coordination
- Purchasing and cost control
- Trained in performance and wage reviews
- Employee schedule management
- Restaurant promotion management
- Complaint resolution
- Stable work history
- Inventory control and record keeping
- Customer loyalty
- Business operations expertise
- Material handling
- Microsoft Excel
- Equipment troubleshooting
- Equipment maintenance
- Team collaboration
- Sorting and labeling
- Warehouse organization
- Materials handling and transport
- Warehouse operations
- Scheduling
- Retail sales customer service
- Account updating
- Typing proficiency
- Multi-line telephone operations
- Retail store support
- Office equipment proficiency
- Problem resolution
- Stock management
- Call center experience
- Customer service
- Sales expertise
- Product and service solutions
- Credit card payment processing
- Proofreading
- Professional telephone demeanor
- Clerical support
- Courteous demeanor
- 10-key
- Grammar
- Research
- Call center procedures
- Receiving support
- Punctuality and reliability
- Order processing
- Schedule mastery
- Building rapport
- High-energy attitude
- Hospitality and accommodation
- Call escalation
- POS systems expert
- Staff education and training
- Opening and closing accounts
- Refunds processing
- Staff training
- Refund management
- Microsoft PowerPoint
- Conflict mediation
- In-store support
Timeline
Warehouse Worker
Epi Breads
11.2020 - 01.2021
Customer Service Representative
SUBWAY®Restaurants
02.2018 - 09.2020
High School Diploma -
Lake Highlands High School